Smile dental clinic - St Andrews

Managed to get an emergency appointment as my usual practice were unable to remove a wisdom tooth after 90 minutes of endeavour . At Smile the tooth was removed painlessly and professionally in five minutes. I will have no hesitation in returning for further treatment should it be required.
Dec 5th, 2022

I had a scale and polish done recently. Dr Kader was very professional and completed the procedure quickly and with a minimum of pain. I immediately feel a lot more confident with my smile and can definitely recommend them for anxious patients
Nov 14th, 2022

DON'T GO THERE!!!!! I was seen by A. Kadar. The guy is a butcher. He has no clue about hygiene, inlays or crowns. Due to his not existing knowlege I had the worst infection. Due to this I lost 3 teeth.... now I'm stuck with a tremendous bill to get it fixed. DON'T GO THERE!!!!!!!
Sep 27th, 2022

RUN AWAY!!! I had a terrible experience with this practice. And now I'm told by my friends that everyone knows Smile offers a terrible service on both professional and personal levels. I wish I had known that before wasting my time and money with them! I think the name of the "dentist" was Dr Mohili. I don't even know that for sure because he's not listed on the webpage. Is he a real dentist at all? The practice entrance has two diplomas on the wall, and none belong to him. Two weeks ago, he went really low: he blamed the lab for missing part of my treatment, but it turned out he was the one not doing everything the lab requested. It was clear since "the missing part" was something he had never done before. After several months of bad treatment, I had to put my foot down once he yelled at me. Nothing you ask is relevant, he doesn't explain the course of treatment or address the patient's concerns. His lemma is: "I'll do what you want me to do". Am I a dentist to know what has to be done? Just a really bad professional (if accredited at all). After saying I was not satisfied with how he treated me,I requested another dentist to finish my treatment, which was denied. After I described the problems and asked the practice to answer, I got an answer by email that he's the one addressing complaints! Dr Mohili and I had problems from the start, but I decided to accept his bad behaviour because I was too worried about my tooth and my ability to eat. And today, my crown fell off. I contacted NHS24 and they told me to contact the practice I'm registered with. Guess what: I'm not registered with the NHS after all. After almost three months of treatment, they hadn't registered me. I'm shocked. I thought it couldn't be worse, but they found away to surpriseme. So now I really suspect they are running some clandestine practice. Appointments only on the weekends, dentists without accreditation, and patients without being registered with the NHS. So this review is just a start and I'll pursue this matter further. And, of course, get my money back, since my time I can't recover. In short, the problems I faced were: - Unclear explanations (if any) about the treatment - Lack of empathy - Lack of professionalism - Rudeness - Dismissiveness RUN AWAY! I should have known it was a bad service when I learned it was the only available. But since it was the only one available, I decided to try. Counting the time and money wasted, I would be better in the private sector, for sure!
Apr 20th, 2023

I was seen by Mr. Kadar and I would not recommend- he is rough, unprofessional, and not the brightest. I needed radiographs following a push bike crash and my dentist back home recommended I get them this week. First, Mr. Kadar tried to tell me that my amnesia from the accident was was basically the same thing as losing consiousness which is not true and not even remotely in his scope of practice to comment on. My upper lip has many stitches in it and he made no attempt to be gentle and pulled harder on it when I said ow so I had to push his hands away. He was then very rude and I had to offer to hold my lip for him to continue his exam (and sure enough my lip did not need to be yanked to the max for him to see my teeth) He then tried to make me remove my nose ring for the XR. I declined and of course it did not obscure the film. He said I definitely needed a root canal but both dentists in the states who looked at my radiograph said its too soon to tell, and one of them specializes in root canals and restoration. I wonder how many patients have unnecessarily received a root canal at Mr. Kadars recommendation. In the waiting area, a sign states they will charge you 1 per minute that you are late for your appointment yet he called me back 24 minutes after my appointment was scheduled to start. I realize sometimes other patients may need more time, but it wouldve been nice for him to at least acknowledge his tardiness. Thankfully I am a clinician myself and comfortable advocating for my needs but I can imagine this whole experience could be quite traumatic and confusing if one is not comfortable speaking up or doesnt have a trusted dentist to return home to!
Nov 3rd, 2022