Footprints Podiatry

I made an appt for my mum who is in care home with dementia to attend Footprints. I made this at the Burnside branch who were full so put the appt to Muirend branch. This appt was for a Monday late afternoon. I received a phone call from Mums care home (Monday AM) saying my mum was unwell and wouldnt be able to attend, the appt would need to be rescheduled. On phoning footprints, they were extremely inflexible. They cited their 24 hour cancellation policy (which I wasnt informed about at the point of making the appointment) and the appointment would need to be paid in full. I asked how 24 hour policy worked on a Monday when they were closed the day before, apparently you were to leave a message on their answer machine, again something I wasnt told about. Since I dont live with my mum and being in a care home her health can be variable, I informed them as soon as I could which was 11am after getting a voicemail from her nurse at 10.50 am, as stated the appt was 4.15 the same day. I understand businesses can have cancellation issues, in this case there were clear mitigating circumstances that the staff did not empathize with, were out with my control and its difficult to predict the health of patients with dementia. I cannot recommend either the burnside or the muirend branch after this experience, I would avoid.
Jan 21st, 2023

Excellent treatment and staff helpful and knowledgeable
Sep 18th, 2022

Jul 21st, 2022

Apr 7th, 2022

Aug 30th, 2021