The Conservatory Converters

My experience with conservatory converters was very good. I felt they were good value and people I dealt with from first visit to installation were all friendly and helpful. The conservatory roof looks much better and is much better at holding heat. It's colder than rest of house in winter in the morning but that's to be expected in a room which essentially has glass walls.
Mar 24th, 2023

Very happy with the work carried out by this company. What a difference. Conservatory so much warmer all winter.
Mar 20th, 2023

All work done to agreed schedule and to a good standard. Thought it was decent value also. Conservatory is much warmer but not quite the will be as warm as the rest of the house advised pre job. In all fairness I should have known this as its common sense that this would not be the case. As long as your happy that it will be a good few degrees colder than the rest of ur house proceed.
Jan 14th, 2023

Dec 25th, 2022

Work commenced on 23rd May and our conservatory was successfully converted by Monday 30th May, in line with agreed timeframes. The workmen on site who completed the job were courteous, polite, diligent, timely, worked neatly & to a high standard, leaving our conservatory in a clean and tidy state. These employees are to be praised for their attitude and work ethic, and the conversion is good. All of which said then, its a real shame that we could not ever, in good conscience, recommend the Conservatory Converters to anyone. In stark contrast to their workmen, our experience was of OFFICE HEADQUARTERS staff who were pushy, rude, aggressive, and threatening. The Conservatory Converters required a c.30% deposit, which was duly paid on 24th September, 2021. They then required a first day payment of c. 20%, with the final balance due on the day the work completed - A large proportion of the 2nd day of work was taken up by lengthy telephone discussions with Deborah Campbell over an apparent 1,100 additional charge for us to change the tile colour, which the workmen believed we had chosen incorrectly and could be replaced. Deborah stated she was the most senior person in the company I could deal with, and the additional charge was legitimate due to some of the current brown tiles being spoiled (despite still being stacked in the van). All of which meant the first day payment had not been made. - Their accounts clerk, Jamie, telephoned at 1617hrs whilst I was in the car to collect our daughter from nursery. I explained I would get the first day payment made on my return home. - I received a follow up phone call from Deborah at 1645hrs whilst workmen were still on site, stating that if the money was not in their account in the next 10 minutes, she would not be sending a plasterer the following day. I commented that I had just made her colleague aware I was in the car to collect a 4 year old and that this sounded like a threat. Deborah replied this was a threat and that the money was needed NOW. I was then asked to transfer the money asap and send a text and screenshot to her mobile phone to prove it. Woefully unprofessional and unnecessary. I neglected to send a text message but instead sent an email with bank transfer proof at 1705hrs. - All work, barring final electrical install, was completed at 1100 on 30th. By 1201hrs, Id had a request for final payment. Having signed the original contract some 9 months previously, we could not recall that late payment for the Conservatory Converters actually constitutes anything beyond the day of completion, for which a 3% surcharge is the penalty. Payday for us was 8 days away and would really have helped, but that wasnt an option. The money was needed NOW. Surely (and especially in this financial climate) we cannot be the only family in Scotland who doesnt keep thousands of pounds in an account laid by for months on end? We would also recommend a quick scan of Companies House latest financial accounts, which does provide some interesting and informative insights at some possible reasons for these very pushy behaviours. This experience was thoroughly stressful and unpleasant. By the end of it, the workmen rather apologetically said theyd been instructed by their office not to talk to us - i.e. their paying customers- any more. We made Deborah aware the calls were being recorded and this review has been delayed as we look for an appropriate means by which to send these audio recordings to the Managing Director of the Conservatory Converters, Stephen Husband. The above are statements of fact based on our experience. If you have any choice however, think very carefully before choosing this company; their working practices and customer services fall very far short of what any reasonable person would term the norm.
Jun 14th, 2022