MintBox Removals

Positive: Professionalism, Value
Apr 14th, 2023

I wouldnt hesitate to recommend Mint Box Removals. They were fast, efficient, polite and helpful. They took apart our beds and rebuilt them, nothing was too much trouble. We moved from an upper flat and my downstairs neighbour asked if they were wearing slippers, she didnt hear a thing!
Apr 2nd, 2023

We engaged Mintbox removals for our house move. They viewed the house via video link and provided a quote which we accepted. We encouraged them to come round and see the property ahead of moving day so they could let us know what to expect and so they could see it all in advance but they declined. On packing day, they arrived on time and right away stated it was a much bigger job than they had thought. It is a husband and wife, (David and Emily) run company with David leading the move. He brought 4 young lads with him to do the packing. They started packing and were quick and efficient. Emily came round to speak to her husband, looked round and leaved without speaking to us mid morning. 30 minutes later a revised quote arrived in our inbox with no comment or cover email, for almost double the original quote! We raised it with David who admitted they had got it wrong and would lose money if they continued the job. We said that they had every opportunity to come round and see everything before quoting, also pointing out that the next quote we got wasnt significantly higher than theirs. He advised if we wouldnt meet the higher quote they would have to leave the job rather than loose money. We tried to negotiate but he was having none of it. He decided that the relationship had broken down despite us remaining very calm and reasonable It was a very immature and unprofessional response, we couldnt believe it! He called his team to stop where they were, half packed, the day before we were due to move. Clothes were even emptied out of hanging crates on to beds before they walked out. They left us in a very difficult and stressful position. We had paid them a deposit which they retained for the packing done. We then had a matter of hours to arrange an alternative company or we would have been unable to move as planned. We could not possibly recommend others using Mintbox removals. It was an utterly disappointing and extremely stressful experience.
Mar 1st, 2023

Positive: Professionalism, Value
Jan 24th, 2023

Excellent service and lovely team
Jan 18th, 2023