IBT Travel

I am a parent of a pupil who is currently stranded in Folkestone because your company has supplied a substandard coach, which has broken down. The trip has now been cancelled. You owe us and a group of very upset children an explanation?
Feb 20th, 2023

Yeah I heard this firm were ignoring parents pleas for their cash back on a cancelled holiday for their kids. At the very least they should get a freebie when lockdown is lifted. I never awarded a star here. It should be zero stars.
Apr 8th, 2021

IBT REFUSING refunds to parents with school trips booked hundreds of parents left with losses in excess of 1000 per child , MD refuses to speak to parents , IBT IGNORING the law and travel regulations Update : IBT did finally refund HOWEVER This was due to the fact that an official complaint was raised with both ABTA and the CMA This was NOT a failing or miscommunication with the school I had many email exchanges with the MD and the Manager and in the early days they simply dug their heels in and refused refunds So for everyone that has received their refunds this was due to the fact that others were fighting the cause NOT because IBT managed this well The handling of the COVID situation was nothing short of appalling
Mar 30th, 2021

Having led School Ski Trips for 20 years now, IBT do a fantastic job. Communication is superb - the staff in the UK office are efficient, helpful and very accommodating (even when I'm being fussy!). The biggest difference I have noticed compared to the other companies I have travelled with is the quality of the product in resort: the accommodation is VERY, very good indeed, the quality of skis/boots is far superior than my previous company and the care from Alex and his team in resort is amazing. We have been lucky to have had very few skiing injuries but when the have occurred, the support is genuinely superb and very reassuring. Of course, the Snow Space Salzburg ski area is fantastic - the lifts and slopes infrastructure are second to none. Whilst I have mentioned Alex above, I wont mention other staff for fear of missing someone out but EVERYONE at IBT, from start to finish, goes above and beyond to provide a wonderful experience. Parents of the students on the ski trips are equally impressed. We moved from our previous ski trip provider to IBT 5 years ago and it was the best move we made. I cannot praise IBT enough for our wonderful ski trips and we look forward to our next visit in the New Year.
Mar 28th, 2021

Critical: Professionalism
Aug 16th, 2020