Elizabeth Yule Pitlochry Taxis, Coach hire, Minibus,

ON FRIDAY NIGHT IN SUMMER THEY SWITCHED OFF THEIR PHONES . ANSWER MACHINE ONLY . THEY DO NOT PROVIDE A NIGHT SERVICE AND WE CANT BELIEVE THESE POSITIVE REVIEWS . WE HAD TO WALK 5 MILES
Nov 28th, 2022

Friendly and very calm, professional driver. However it took many attempts to order a taxi because they were so busy. Also the driver ignored any incoming calls while driving, so it takes some luck to reach him. Better order way ahead...
Oct 21st, 2022

We needed a taxi only to pick up and drive for less than half a mile due to elderly mother with cane and pouring rain. They confirmed ride but never showed up. We were late for our reservation. Tried next day and same exact thing and this was at night and pouring rain. We were told from numerous people that the distance wasnt far enough to make money. Then heard it happens all the time. If I could chose no star I would so I had to to select one star to post. Wow.
Sep 16th, 2022

We were holding a conference for 80 physicists in Pitlochry and hired two coaches from Elizabeth Yule for our excursion. They were fantastic! They were helpful, friendly and flexible and helped us out with very useful local knowledge. Special thanks to our drivers Ross and Dale.
Jul 10th, 2022

EDIT - I have been in communication with somebody at the bus company and I am adding clarification to my review to say that I was waiting on the wrong side of the street the day in question. Because I was not sure which side to be on, that is the reason I walked towards the bus to ask the bus driver if he was going where I needed to go. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I had 2 experiences with Elizabeth Yule bus service. The first was a quick much welcomed ride into Pitlochry from the Killiecrankie Visitor Centre. This ride garnered the 2 stars because the second experience left me stranded and eventually 50 out of pocket and my planned day completely disrupted. I was to take the 82 bus from Pitlochry to Kinloch Rannoch and then a Dial A Bus to Rannoch station for the train to Fort William. It was to leave from Fishers Hotel at 8:50AM. Shortly before that, a bus pulled up across the street from where I was sitting, and I started out across the street and when the driver looked at me, I asked him if he was going to Kinloch Rannoch and he shook his head so I returned to my seat and off he went. Turns out he was going to Kinloch Rannoch. After much panic and stress, with no one answering the phone at Elizabeth Yule as it was a Saturday, I ended up with a private car hire who took me to Rannoch train station. It was not in time however for me to get to Fort William in time to go to the West Highland Museum which was the reason I was going there. The museum is not open on Sunday, so my planned visit was a bust. At the time, I had a few Facebook messages from someone at the bus company, who said that they would investigate and if there was fault on the drivers part, there could be a refund for the taxi service. After they spoke to the driver, he said he did not understand what I asked him. He did not however make any attempt to question me or ask for clarification. I recently reached out to the person at Elizabeth Yule to see about full or partial payment of the taxi, but to date, I have had no response even though the message has been seen. This is NOT at all the Scottish hospitality I witnessed over my 5 weeks touring all over Scotland. I will not use this negative experience to taint what was otherwise a wonderful trip, but I will warn others to make sure to get clear answers from the bus drivers even if you have to ask a few times.
Oct 17th, 2022