O2 Shop Perth

Unhelpful
May 1st, 2023

Apr 29th, 2023

Visited 24/3/23 my partner wanted to check her account long story short ,managed to get her bill reduced by half ,then myself wanted to check my account as my son is riding on the back of my contract,all good for me too in the end. I'm leaving this review as the guy that served us was one of the nicest people i have dealt with in a very long time,he was so down to earth but very efficient at the same time. I never got his name but had long hair and said he was a musician too,being much older than him i just felt he was so sincere and it was lovely to see ,well done to this chap for a very very good and sincere experience.
Mar 23rd, 2023

After problems with my mobile failing to connect I visited the O2 shop this afternoon. After a couple of attempts their tech wizard had me up and running again. Many thanks for an excellent service.
Nov 3rd, 2022

Rubbish customer service, no knowledge of O2 products & staff has no respect or training to deal with customers. Wasted my time! Went to seek help to buy a new device since a new hotspot device wasnt working. Even though it was under 12 month warranty period, the so called manager who refused to give his name said the product wasnt under any warranty & behaved very unprofessionally. These people have no interest to sell the products. Even though I was happy paying for a new device, they refused to help. Thankfully there is a formal O2 complaints procedure & they went out of their way to help. I have now made a formal complaint & I hope that the footage from the shop is accessed to see how the shop employee snatched my phone & used bad words when I suggested that I would start recording the way he was speaking to me & post this incident on social media to inform people how customers were being treated in the store.
Oct 12th, 2022