New County Hotel

Absolutely disgusted, I request a full refund at the very least. Liked arrived at the hotel. Corridors and carpets dull and dirty. Room carpet was dirty, dark stains everywhere, large hairball on carpet near bed, we did not want to walk on floor without shoes. Broken window letting in draught room was freezing with no heating. Shower lying in bath broken, not able to attach to wall. Hose broken. Breakfast cold meats on trays covered in foil, butter in fridge for everyone to share. The corridors had lights that would come on after you passed them , having you walking in dark that was dangerous as there was steps. Unable to move as checked and fully booked.
Oct 25th, 2022

Oct 15th, 2022

Oct 9th, 2022

Lovely looking reception area but that is about as far as it goes. As soon as you walk through to go to the rooms, it's a totally different place. Our room was definitely looking tired. Old furniture and very dated. The bathroom was also needing work like new sealant, new flooring and a decent shower. The "continental" breakfast was a bit of a push. A selection of cereal, a selection of bread, fresh ham, cheese and salami, butter still in the container that everyone dipped into, milk and orange juice still in the bottle that you helped yourself to. The milk and orange juice didn't bother me too much but could have been better presented by being decanted into little jugs that you could help yourself to. Something definitely could have been done about the butter. You don't know where everyone's knives have been. A simple solution to this would have been individual ramekins kept in the fridge. At the time we visited there was no bar or restaurant due to being burgled 1 month prior, or at least that's what we were told by the member of staff on the front desk at check in. We later found out it was due to not having staff to work in it. Unfortunately I wouldn't visit again due to the experience I had.
Oct 17th, 2022

What a terrible hotel. This is under new ownership. I believe it's to just sit on it as it is and do bare minimum to the place but to sell it and make a profit on general property rises... I have stayed in hundreds of hotels for my job and this is the second worst one I've stayed in. Funnily enough the worst wasn't too far away in neighbouring Dundee. As for this hotel, the rooms were so tired, stained carpets, no ironing boards, stains on my pillows and mattress cover (I couldn't sleep in the bed as didn't trust it so froze all night on top of the bed) The bathrooms were bodge job all cladded out instead of tiled and no soaps or creams provided except for one old bottle with hand written sticker saying "shower gel" The hotel overall - corridors leading to the rooms had ripped up carpets full of bad repairs, hotel looks so tired. The breakfast was very amateurish, I don't know what they charge for it but it's worth 1.50 at best. It's a few slices of ham and cheap salami with cheap slices of cheese and croissants wrapped in plastic. Even if the restaurant was open I still wouldn't eat here. I was so glad to check out in the morning. The lady at reception was a nice lady but apart from that I would say my experience was dire. I would NEVER stay at this hotel again. Regards
Oct 8th, 2022