Holland & Barrett

Jan 6th, 2023

Dec 25th, 2022

Dec 22nd, 2022

I would give this 0 stars if I could! Went to click and collect a fairly niche item that on H and B stock. Website said they had 8 in stock so I ordered click and collect. Walked to the shop on my lunch break to collect and was provided with the worst customer service I've ever received in my life. The staff member said my order wasn't there, even though the email stated the store team would pack my order. She then refused to let me buy any further of these items direct from the shop. She was reluctant to look in the back for the products which were listed in stock on the website but not on display. She then found them. Stated it wasn't her problem as she didn't normally work in that store and she wouldn't process the order. She then agreed to look up the order number and upon typing it into her handheld device, a text popped through to my phone saying it was now ready. She then proceeded to push ne to the side and serve three other customers who had entered the store after me because clearly mine was taking too long. She then went to get the manager who until that point had been non existent on the shop floor. Neither were able to process the click and collect. Particularly poor attitude from the first staff member who clearly couldn't care, with not my job mentality.
Oct 9th, 2022

I use Paisley store several times a month. Lynn the lovely assistant is always happy to help and answer any questions. Ive recently purchased Cannary Cbd oil for day and night and its great for my anxiety and pain. Will be buying these items again
Sep 30th, 2022