Discount Worktop Store Ltd

Great online company offering a wide selection of worktops an cover surfaces for all your kitchen applications.
Dec 28th, 2022

Shocking customer service. I have received a quote for the worktop which was initially 4300. Template was aborted two times because supposedly kitchen cabinets weren't levelled completely. I turned out that they were actually ok because spacers could have been used for installation of worktop but company deceived me and aborted template twice. For those 2 aborted templates I was charged 520 which were never mentioned, not on their website, invoice nor any of the emails. Their quote specifically stated that template and installation are part of the price, it didn't say how many templates so be aware that 1 attempt at a template which will likely be aborted will incur a charge of 260 for 3 minute visit to your property. Then when I have already paid the deposit and waited so long for the kitchen I couldn't cancel the worktop and decided to go ahead regardless of those deceiving charges. Be aware that DWS doesn't fabricate, template, nor install the worktops. It is all done by Sheridan Fabrications Limited through subcontractors. I had coved initially included in my quote but when template guy told me I can't have it I have asked them to take it out. They only removed 68 for coved even though coving is normally paid by the meter and has much higher price. Even fitters who were installing the worktop said coved is much higher in price and that I could have had it done as my walls are better than in most houses. I was so surprised how deceived I was and couldn't have coved that I really wanted but regardless paid no cheaper price. I was given dates for installation for 5 days in a row but they never turned up. I was taking annual leave and rescheduling plumber and electrician every day for them never to turn up. I have been back and forth on the phone with them (charged 50 on my phone bill) and sending hundreds of emails but all useless as worktop never arrived and they never called me back. I had to constantly keep calling them and asking for explanations and what was happening. After 10 days I finally saw the worktop and it was installed. Unfortunately part of the worktop flexes and kitchen sink is not as advertised as drainage hole is not in the middle as on their website but at the far end of the sink (it made installation of my waste disposal very difficult and almost couldn't fit). Find local companies not a company that hasn't got transparent prices, is deceiving it's customers and has appalling customer service. The worktop itself is beautiful and really nice product and the price was cheaper than other companies I found but only initially before I was charged for templates that were aborted as template staff refused to measure.
Aug 29th, 2022

Worktops arrived okay but don't expect great customer service if you phone with a problem. Left 2 messages and never got called back.
Jul 13th, 2022

Super happy with the service, communication and result we received by ordering via DWS. Laurence was great throughout. Would highly recommend.
Mar 28th, 2022

I would recommend this company. I bought a Corian worktop from them,and they arranged template and fitting. I dealt with Laurence who arranged it all. The price was the best I found and the service from ordering to installing was excellent. The fitters Ricky and Kieran did a fantastic job.
Dec 5th, 2021