Greener Energy Group

We installed solar panels and a battery through Greener Energy. The energy surveyor was very knowledgeable and provided verbal and written guidance in terms of our options. The office staff walked us through the Scottish Government loan application at each step. The installation took one day and the installers were professional and took a lot of effort to ensure wires were hidden, the house was left tidy and we understood the operation of our new system. The solar panels were providing electricity to our home and charging our battery before they left. All in all a good and easy experience.
Apr 27th, 2023

I had a solar PV, with battery back up installed by Greener Energy Group in July 2022. The installation was carried out professionally, and quite quickly after I agreed to their quote. The system has had a few issues with the battery, which stopped charging altogether in early December 2022, between Greener Energy Group, and the battery supplier, Pure Drive, they did manage to get the battery back online, but there are still some issues to be resolved with the battery performance, which Pure Drive are aware of. Unfortunately on the 6th March 2023, the inverter for my solar PV system shutdown, and at the time of writing this, it has been down now for 16 days. I informed Greener Energy Group that same day of the issue, and they sent and electrician out to look at it. He confirmed that the inverter has failed and would most likely need replaced. (This is also preventing Pure Drive from coming back to check the programming and performance of the battery, as it's controls and settings are accessed through the inverter display). Greener Energy have raised this as a warranty issue with Solis, the supplier of the inverter. But as mentioned, after 16 days, Solis have failed to respond in any meaningful way to offer a solution to the problem, only telling Greener Energy that if they remove the inverter without Solis 'investigating', that will invalidate the warranty. However, Solis have given no timescale, or even indication that they will investigate this issue. This has left Greener Energy Groups hands tied, and me with an expensive solar PV system that isn't operational, leaving me more frustrated due to the lack of answers, and no solar system to help during this period of high energy bills. The aftersales service from Solis in this matter has been terrible, (and I have left a fuller review for Solis), and while I have been frustrated with the lack of information from Greener Energy Group, (as they are the company I bought this system from), I understand that they are stuck with the lack of information from Solis. I had initially felt that it was Greener Energy Group that were not really pushing the matter, so I felt that their after sales service was at fault, but after a longer discussion with one of their directors, I was able to get a better understanding of what they are trying to do to resolve this matter, and that the blame for the delay lies with Solis. It is for this reason that I am happy to amend my review for Greener Energy Group, and divert my frustration to the inverter supplier.
Mar 25th, 2023

After shoddy heat pump installation Greener Energy Group has left my house significantly damaged. The heating never worked properly. After endless phone calls and sky high electricity bills they decided to send someone who confirmed the installation was incomplete and their complex thermostats were never installed correctly. The pipe work and heating system was installed in wrong place than agreed on the survey. After another set of numerous calls they agreed to put the heating system in agreed place. Another set of shoddy work and they left a new pipe work leaking. There was noise the whole night through the house that was left cold in severe winter. Internal walls and ceilings over two floors of my house, carpets and external walls are damaged. Their plumbers confirmed poor supply of materials. I have been pleading with them to get the damage sorted but they have washed their hands off as damage is due to old pipe work and nothing to do with them. After remaining incommunicado for numerous phone calls and emails to their manager Chris Hird, finally a reply came from their marketing manager Shaun Woods that essentially suggests they are not going to set things right. I am being asked to do it through my home insurance and they will give a paltry contribution. I am hugely disappointed and frustrated with the unprofessional behaviour of Greener Energy Group. They are a disgrace and poor form of an home energy product company. I am left as a helpless customer. Please avoid this company to save yourself agony. Services: Heating system repair, Heating system installation
Mar 24th, 2023

Fitted Solar PV panels and inverter, very happy with installation and support from Greener energy group. Help was available at every step of the process and the installation only took half a day.
Mar 10th, 2023

The surveyor, Craig, was great. He made sure to understand our needs for our solar system, kept in touch regularly and never put on the hard sell. The office staff were also very nice, professional and proactive through each stage of the process. The installation was done efficiently and with very little disruption to our day. Everything was explained to us before they left. The only negative was that we were told that they would arrive at 9am and they actually arrived at 8am, which was a slight inconvenience as we were getting the kids ready for school. We are already seeing the benefits of having solar panels, with much less electricity being required from the grid. We would highly recommend Greener Energy to our friends and family.
Mar 2nd, 2023