Xpress Despatch

really really disappointed in this company now. used them for a few years, but we send deliveries from a butchers so therefore it must be delivered, when the rep came to us and asked us to sign up we thought great but no. thats us over 500 to fix mistakes, last one today 142 order sent on THURSDAY guaranteed next day delivery, the man still dosent have it in carlisle!! call on saturday to be told i should have been made aware of it, which i wasnt as usual. to be told aww its in another hub that dont deliver on saturdays, but it should have been delivered on friday?? last one we sent our customer didnt tell us she never got it and 3 weeks later we received a box of rotting meat that had been destroyed on the conveyor belt apparently, didnt get told about that either, wondered what it was when opening. customer service stinks, terrible attitudes and best the can do is resend free, even though its not our fault. just not good enough never again
Apr 25th, 2023

Jan 10th, 2022

Dec 23rd, 2021

Excellent service .
Nov 29th, 2021

Hopeless - nightmare - never received item large dining table so cancelled order they then delivered it when I was out. Arranged 3 times for it to be collected and they failed to turn up. Eventually had to borrow a van to take the table back to the courier ourselves. Avoid.
Aug 24th, 2021