Scourie Hotel

Apr 27th, 2023

Mar 19th, 2023

I made a booking at this hotel, 3 months in advance of my intended stay. Shortly afterwards I realised Id made a mistake and needed to cancel. I contacted the property within a matter of hours of making the booking and requested to cancel. Eventually they got back to me and cancelled the booking, withholding a 30 booking fee. This is over 20% of the entire booking cost. I appreciate that deposits are in place to stop people abusing the system, and in some cases to cover online banking fees. However, for a booking made 3 months in advance and cancelled almost immediately, this is an appalling display of greed and mean spiritedness.
Mar 17th, 2023

Mar 4th, 2023

Was advised we would be able to have food here as we were staying overnight in nearby campsite, however when we walked there my husband checked with a member of staff advising we were staying in the campsite and was looking to have food at the hotel the member of staff said "NO", they must of thought about their reply and said "we're full", I was waiting just outside and whilst it was busy there was space. Not impressed at all and feel this place may have to rely on custom from the campsite at some point as I would think the campsite attracts a lot of toursits/business, particularly as its on the NC500 route. Not all lost, we were able to get food a short walk further on at the little fish and chip van, which I would recommend over the hotel following our experience. Had to give 1 star to post review !!!
Apr 27th, 2023