Ardoe House Hotel & Spa

(Translated by Google) It was a perfect match. Lovely again :) (Original) Es hat einfach Alles gepasst. Sehr gerne wieder :)
May 1st, 2023

Apr 30th, 2023

Was here for a spa day only with lunch included. Paid full price, no third party vouchers used. 69. The staff were all very friendly and helpful. Bit of confusion about lunch and vegan options on arrival which took time to sort as the chef wasn't answering the call from reception. Went to changing rooms to get ready for massage. Two young female staff members were there cleaning mirrors and chatting to each other. Nice to see them motivated and happy but I felt a bit awkward. The massage was great, very relaxing. Returned to get lunch in reception/lounge area. Very busy with yoga class waiting. Table was set up for lunch near window. Next to us was what can only be described as a makeshift staff office/area. Laptops and box files on table so it looked more permanent than just a staff meeting. One particularly loud member of staff discussing work with up to 2 members of staff. Easy to hear everything with us being the only people there at this point. Obviously staff seem happy working there but having taken time off work to relax, I didn't want to feel that I was in the spa staff meeting. Surely there are others areas for staff to meet. Lunch was OK. Sandwiches and salad. Had to ask someone to check the dressing was vegan and a nice female asked someone to double check with the chef who confirmed. I would love to see an option where you can go to the hotel for lunch (maybe it is an option) and return to use spa facilities afterwards like other hotels offer. That would have made it more relaxing. Facilities are a bit dated in places bit enjoyed the warm pool and jacuzzi. Unfortunately this was my 2nd trip which was not any better than the 1st, so there won't be a 3rd. Family members have booked in for June so I am hoping some of the feedback can be taken on board. It feels more like a leisure centre and not a spa at such a lovely hotel.
Apr 30th, 2023

Me and my partner attended this hotel for a nice two night stay. Upon arrival we were greeted by lovely reception staff, who checked us in and answered any questions we had. Room was lovely, I have zero complaints about this as it was clean and well kept. The spa was very nice; not luxury but definitely a perk of staying at the hotel. We attended the restaurant on a Sunday night, and it was not busy at all. The menu was very simplified so it was a relatively easy one for the servers to know. There were some substitutions on the menu due to stock issues, which was unbeknownst to us at the time. My partner ordered a particular main because it was the only one with a side that he can have. The mains come out and his had the side on it that he cant have. Turns out there was issues and they substituted it without informing him. I would have felt it best for the waiter to tell us of this because it would have made a difference. Or been proactive in letting us know what is/isnt available when communicating with us in the first place. I feel as though the staff need a bit more training, as well as being more efficient and accommodating (where possible). Would stay at the hotel again, but wouldnt attend the restaurant.
Apr 28th, 2023

Apr 25th, 2023