The Surface Works

We got a hearth custom made at a very reasonable price. It was ready within 24 hours, other companies were quoting 3-4 weeks. We made a mistake with the measurements and Kenny was kind enough to supply the small bit needed to tie it in at no extra cost, even though it was our mistake. Again cut to size within 24 hours. Thanks again Kenny. Much appreciated
Jan 30th, 2022

From the first email to Kenny till the worktops were fitted, our experience was second to none. His prices were unbeatable and the level of workmanship from the fitters was exceptional. Would highly recommend The Surface Works. Thank you Kenny from Ricky and Sharon
Dec 21st, 2021

Excellent service especially Charles he was so good with advice and tips
Sep 13th, 2021

AWFUL. Horrendous experience. Would give zero stars if could. We have needed to call in Police Scotland and Lawyers to deal with this company. They took a 50% deposit of us for materials and took our sink to template. They missed 4 fits then cancelled the job and said they would refund our money and return our sink. We have been waiting since November 2019 for our refund and our sink back. Despite being told by the Sheriff at Edinburgh Sheriff Court to return our money and additionally a decree for this debt then being issued against this company by Edinburgh Sheriff Court in March 2022, the money has still not been returned to us.This company ignores our telephone calls and did not call back. I would strongly recommend looking for an alternative company as many others only take small templating cost with balance on completion. Please research The Surface Works thoroughly on google as you will see many people have left negative reviews there.
Oct 31st, 2022

Whilst I appreciated jobs sometimes do not go to plan, my experience with The surface works was / is a bit of a disaster. The job started in April 2021 and I have issues in October 2021. The original fitter who turned up allegedly didn't template the job correctly and left the business the day the installation was due to take place thus being left without a kitchen for a period of time. Two staff members turned up the following week to install the worktops and the quality of finish was unacceptable. The worktop was off square, the silicone finish was awful, the drain groves were all different sizes and depths. The upstand were incorrectly sized. After numerous emails and messages. A subcontractor then turned up and "done their best" to fix it but it was still a mess. Kenny arranged for a new member of staff to re-template the job and then follow up the installation. The worktops were taken away and I was left without a kitchen again. The new installer was much better and everything was left in a satisfactory state. Kenny offered compensation in way of a new worktop for a bar area as an apology. This wasn't taken up. Within 6 months of the work being completed we have a leak from the tap fitted by surface works plumber causing damage to the unit. The plumber states that the tap should have been fitted prior to the bonding of the sink and there wasn't enough space to get a good connection despite his best attempts. I contacted Kenny again and various messages exchanged and he seems to have no interest in resolving the issue, I have explained to him during the messages that I would be highlighting the issues I have encountered with feedback online. This is simply highlight my experience of the business which ultimately was a disappointing one.
Jan 16th, 2022