Brodies

Went in to Brodies and had lunch. Order was taken quickly. We ordered coffees and a meal and asked to have the drinks right away and not with the meal. After 35 minutes I asked again if we could have the coffee, as I had seen a number of different groups of people enter after us and and receive both drinks and meals. I got the response youll just have to wait in line for your order in the most rude and patronising tone. This spoken in a way to be a spectacle to those around us. Clearly this was not true by how others were being served and the fact I had watch three members of staff standing around laughing and chatting for ten minutes without doing anything at all. Both of us perceived that we received differential treatment because we have dont have Scottish accents and were thought of as non-locals. We live within ten minutes and were trying Brodies for the first time because we wanted somewhere in addition to go regularly for lunch. The food wasnt that great so its no loss really. I cant imagine Brodies would manage to stay open in a town with a more competitive environment. Update: I believe it was the 31st March. We told a different staff member about how we felt and they apologised. But we still said we wouldnt be coming back. There were three people who appeared to be staff that day and were serving. As for the accent comment, we felt that it was how we were perceived resulted in our treatment (that we would not be repeat customers so we were unimportant - this should not be the case either!). Accent is an obvious factor but there are many others. It is some time after our visit that I wrote this review and it was because I gave it time for reflection. I hope you can draw some positive conclusions from my comments. Moffat is a lovely place to be for those who live here and those who visit and having thriving local businesses is important for the town.
Apr 26th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 24th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 21st, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 11th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Gin Bar More
Apr 6th, 2023