Caledonia Play

Mar 4th, 2023

Friendly, efficient and clear processing of quoting and scheduling. Tradesmen who delivered, disassembled the old set, and installed the new were friendly, professional and did a superb job.
Dec 28th, 2022

Very happy with the swing we have ordered. It's very sturdy easily and takes even my adult weight, will last the kids many years. It arrived very quickly after ordering. Took two men two hours (with tea breaks) to put it up.
Jun 10th, 2022

I purchased a triple swing set from Caledonia play in summer 2020. I was initially delighted but after one year a side brace split and they sent me a replacement part. Less than 2 years after ownership, the swing started swaying side to side and I noticed the top braces had split and discovered some bolts had also sheared making the swing set dangerous. I contacted Caledonia play for replacement parts but they have completely ignored all emails and a written letter and I am having to pursue this via legal route frustratingly. I would never buy from this company again. September 2022 update Despite Caledonia play replying to this review asking me to get in touch to resolve the problem. I have tried several times via email and post and have once again been ignored so now having to pursue via small claims. Very frustrating it has lead to this.
Sep 4th, 2022

Lovely play equipment that should hopefully last a long time. Customer service has been disappointing though. We ordered last spring and paid for delivery and assembly. I appreciate that the pandemic has caused a lot of distribution but most companies have now been able to adapt to the new circumstances. The assembly was done in a very rushed way and I noticed a few issues with how it had been put together, including one of the steps for the monkey bars breaking on the first use. I raised this to the customer service team and after not replying for several weeks was told in September that I would be contacted to arrange a repair but have not heard anything since. After paying 400 to ensure it was assembled properly it is very disappointing to still be in this situation. Edit: since posting this review the issues have been rectified.
Apr 7th, 2022