Erinvale Cattery

Dreadful- will NEVER use or recommend it to anyone. Lady was beyond rude and pretty aggressive - so much so that we did not leave our cats and made other arrangements. Looking at the comments above, it seems it isnt a one off! Awful service and really bad attitude. You never get a second chance to make a first impression. Disappointing.
Mar 7th, 2023

Dropped my cats off for the first time prior to Christmas for a weeks stay. Initially felt reassured as the place looked lovely however this soon changed when being greeted by the owner Lesley in what I can only describe as the most disgusting manner I have encountered. I opened the unlocked door which clearly stated entrance and said hello to which Lesley shouted at me and demanded I closed the door. As you can imagine I was taken aback by this and as I was not closing it fast enough for Lesley she proceed to shout at me again and slam the door. When she eventually came out to deal with us she demanded that I stood right back past the step before she would have any dealing with me due to covid measures however there were no signs stipulating this, no info on their website nor was it passed over when booking over the phone. Lesleys attitude only got worse when asking routine questions regarding the cats, rolling her eyes, sighing and tutting at my responses. When I left she would not take the cat carrier out of my hand and told me I had to put them on the ground (which was covered in ice) before she would pick them up. This woman has absolutely no respect for her customers and I would recommend going anywhere else. It does not leave you feeling reassured on how she cares for your animals after her lack of human decency.
Dec 29th, 2022

Absolutely shocking how they treated my sister in law and her partner. Appalling customer service!!! AVOID
Dec 14th, 2022

When we pulled up at Erinvale Cattery, we were pleasantly surprised at how welcoming it looked, and I was initially relieved at the thought of leaving my cats there for a week, as I had never left them before. However, that is where the positive comments I can make about Erinvale stop. We approached the front door, at the allocated drop off time and noted the unlocked door with the giant entrance sign above it, so like any other person would, my partner opened the door and went to walk in and called hello. Thats when we were greeted by Lesley, and if I live my whole life never encountering her again it would be too soon. When I say she shouted at my partner to get back and close the door, I am not exaggerating. Needless to say my partner was a bit taken aback, and unfortunately wasnt closing the door quick enough for pleasant Lesleys liking, but do not worry reader, she promptly grabbed the door and said, rather loudly, I said close the door. So picture the two of us standing out there like total numpties not really sure what to do. A few minutes later Lesley opened the door a crack and announced we were to stand behind the step, a good few meters from the door. Obligingly we did, and I would like to say Lesley came out at this point and apologised for her manner. She did not. She told us at this point we should be observing Covid guidelines (bear in mind the covid guidelines ended over 6 months ago), however should she have wished us to observe said guidelines that is fine, but maybe a sign outside to warn new customers would not go a miss. Anyway, she then proceeded through her list of questions, and to say she rolled her eyes once at our responses would be an understatement. She sighed, rolled her eyes, huffed at us, insinuated on several occasions that we were not fit to look after our cats, made an issue regarding the medication our cat was onthe reception was frosty to say the leastand I am not talking about the snow that was around is. But it gets worse, dear readers, as soon as she found out one of our cats was not neutered (at the advice from the vet for an ongoing health condition, and something that was highlighted to a member of staff when we booked), well youd have thought we told her we enjoy eating kittens for breakfast. To say she berated us would be polite. Once she had gone through he list of questions she looked at my partner and said well put them down then, I know what Im doing and had us put our cats,who prefer a fabric carrier, on the cold, wet concrete ground. I want to point out by the way, she was observed to be handing cat carriers to other customers and even offered to help a customer to her car with her cats, but for some reason she could not take the carrier from my partners outstretched handdue to covid, one rule for one and another for the rest, seems a bit strange to me. Also, she was more than happy for me to hand her cash, maybe you cant catch Covid that way, who knows?! The whole experience from start to finish was horrendous and I strongly advise anyone that cares even a little about human decency and basic manners avoids this place like the plague.
Dec 11th, 2022

Cannae say auld Lesley is a gud egg, ken. Shes quite a grumpy wee nippy faced thing. Wouldnea hae ma kittys there like. No while oor auld nippy face is kicking aboot
Dec 9th, 2022