Hertz 24/7 Van Rental

Signed up with an hour or so to the booking, followed all the steps, booking time came and went with no confirmation of my account or code for the van. Their website doesn't tell you that there's a verification process or how long it can take. Called and spent 25 mins on hold with no resolution. Ended up getting IKEA to deliver for nearly half what the rental would've cost anyway. IKEA staff very friendly and helpful. Nice concept but just fails miserably in execution.
May 28th, 2022

Absolute disgrace of a company. Pin didnt work to open van, I was sent to another location to collect a van 30 min further away only to have to put diesel in and havent been refunded my money since there was no shell garage near enough to make with the little fuel left in the van. Was told to email receipt for refund but still waiting a week later! Rip off!
May 24th, 2022

Aug 5th, 2020

Automated system couldn't verify address even though it was correct and was told nothing they could do, so booking was cancelled by Herz at short noticed. Terrible.
May 12th, 2020

Staff at IKEA (Edinburgh) advised that there was the Hertz van rental service, however when I tried to use the in store (iPad) point it was not working (appeared to be in kiosk mode with no way of entering Hertz app). Staff were not trained how to fix this and advised that I could try the website which I did, however this meant I missed out on the 15% discount from using the in store point. I registered (somewhat perplexed that I couldn't register without entering an actual booking), and e-mailed my driving licence and selfie as per the procedure. The time of the booking got closer and I had not received the confirmation of my account creation (despite being allowed to book a time slot, there was also no indication how long the confirmation might take), and I was in-store waiting. Worried that the session would start, I changed the time via the Android app to allow more time - however due to the 15 minute slots, I had to book a time 29 minutes away. The e-mail was received to confirm the account, and I waited for the PIN code. I kept checking the app (having been waiting over 45 minutes in-store since registering) and the two minute window for getting PIN came and went with no e-mail / text. 5 minutes after the booking was to start I got an e-mail to say there had been an error and someone from customer services would be in touch. I waited a further 15 minutes but with no call back I chose to try and call customer services, which proved unproductive. Three calls, each with different selections in the menu resulted in only automated calls. Just under 30 minutes after the booking was meant to start (and an hour after the original time) I called the customer services number and on the fourth time I tried the new booking option (not obvious if you have an existing booking). The advisor checked the booking and after an 11 minute call, confirmed that there had been a comms issue with the van. Luckily I was able to use this successfully, but the experience was absolutely terrible. The partners at IKEA were very sympathetic and understanding, but the failures of Hertz reflect badly on them. I had originally booked a two hour slot as I was unsure of how smooth this would go, but in hindsight I would have done one hour and extended it if needed and it was disappointing to not get the pricing promoted within IKEA. I cannot say that I would recommend this unless absolutely necessary.
Jun 27th, 2018