Accommodate Edinburgh

May 22nd, 2021

It took them over 5 months to get a leak fixed in my property which I was renting out. This lead to a delay in my ability to sell the property. I lost out on thousands of pounds because of this. I would contact them weekly to just be ignored, and even when I then reached out to Sandy - the director of the company - I again was just ignored. Very unprofessional, extremely unreliable, I certainly would never recommend anyone use this company
Apr 25th, 2021

Critical: Professionalism, Quality, Responsiveness
Jun 28th, 2020

The ABSOLUTE worst letting agents I've ever dealt with. Unprofessional, disorganised and it's like pulling teeth to get any kind of response. The flat (shared with one other person) was disgusting when we moved in (we spent a full day cleaning), there were lights that weren't working, the door to the hot water system (in our bedroom) would not close the former tenant's mattress was still in the middle of the living room. We were told of course these things would be fixed and the mattress was removed (after prompting from us), but nothing else was done. We signed a month-to-month contract and paid 6 months rent up front plus a deposit to secure the property and were told that it would be up to us to find a replacement tenant if and when we decided to move out. They made out like the financial responsibility would fall on us to keep paying rent until a new tenant was found. We knew this was incorrect and we kept in mind not to trust anything else they said. We decided to leave after 5 months. Sent them emails and called several times to let them know, all of which went unanswered. Finally got a response two weeks later and I asked them to confirm when we would receive our refunds and leftover rent, which took another few emails to actually get a straight answer. They told us that we would receive our refunds (deposit + final month of rent) within 30 days of our move out date. As we did not trust them to honour this, we sent a courtesy email in the days leading up to the 30 day period to remind them. Our deposit was returned (a day late) but they conveniently forgot about the final month's rent that we were owed out of our advance payment. When I emailed them to ask about this, I was informed that our deposit was already returned to us. Exasperated, I bombarded them with emails and phone calls, complained about the lack of communication which was met with the response that they get a lot of emails every day and respond when they can. Then, just like that, the rest of our refund was returned. If it was so easy, why wasn't it just done in the time frame stipulated?? I'm just relieved we got our money back. I ignored the bad reviews because they seemed nice, but I can't stress this enough: AVOID.
Aug 31st, 2019

Worst letting agency I have ever seen!! Just to view a flat, they gave me wrong address, I arrived on time but nobody showed up. I called them and they told me that the agent will be there, I waited for half an hour and called them 17 times and they didn't respond. We waited too long that the neighbors were concerned. They are unprofessional, unorganized and in total mess. Please avoid them if you can.
Apr 4th, 2019