Star & Garter Hotel

Feb 3rd, 2023

Jan 26th, 2023

Rooms: Clean and tidy nice atmosphere. A very friendly hotel and staff always glad to chat with you. My son and grandchildren and I preferred it to the larger hotels we stayed at enrout. Birthplace of Mary Queen of Scots at Linlithgow Palace 8th December 1542. Nearby activities: Picturesque Safety: Usual safety applied Walkability: Historical town to see Food & drinks: Good food
Jan 2nd, 2023

Dec 21st, 2022

We booked Christmas dinner this year and we arrived between 3:15-3:30 . It took almost 30m for drinks to arrive and 2 drinks were missing and one cocktail was missed out on our 12x cocktail tree . We waited almost 2 hours for our starters to arrive and when they did come they were tasteless and disgusting . The staff were very rude and unprofessional . None of them could take control of the situation . The male waiter was swearing and slamming doors not only infringe if paying customers but also young kids on Christmas Day ! They also served us pate with no chutney. Instead put cheap marmalade and there was no oatcakes it was served with crackers and biscuits . All the cocktails we had were very watery , however the daiquiri was very nice . The toilets wee clean however the drink glasses were not when we asked for a replacement as they were covered in finger prints. We were met with attitude and the glasses they gave us in replacement were not any better . We paid 480 and asked for a refund which they could not do however they gave us 50 and are still due is the remainder of the payment which will be transferred to my mum who payed for a meal that we were all excited for . We were not horrible to the staff at all but it was constant attitude . Its Christmas Day and we have no intention of upsetting anyone however all the staff said there customer were abusive when we only asked for a refund from a service we never received . The male waiter barged by us swearing **** the lot of use shocking service and no one deserves to be treated this way . The other manager was rude and is not capable to run the place . She said her mum was the owner yet she was no where to be seen to take any responsibility or deal with her staffs attitude . We will not be back and we will await our refund or we will have to return back to the premises to speak to staff . Either way we will have the refund of our money . I expect we are not the only ones as the tables around us were disgusted with how the staff treated us and their lengthy wait time . The lady who was serving us I did feel sorry for as I under and it must be stressful if it is busy however my opinion changed once we complained about the food as she statedwell no one else has complained which is not good enough customer service to paying customers . We have had to leave the premises and find our Xmas dinner elsewhere . Also because we complained we were told we were discriminating against staff who had Aspergers which had nothing to do with the situation . We were not discriminating against anyone as peoples illnesses has nothing to do with it .
Dec 4th, 2022