BlackVue UK

I have been in contact with BlackVue for the past week, I have nothing but the utmost respect for everyone I have spoken with it's as if nothing is any trouble and no question to trivial. Thanks for your help.
Feb 20th, 2023

I own BlackVue 750 and the quality is the poorest Ive ever meet in my life. Catch an incident yesterday and told the man I can help, but after seen the video, I didnt contact the person as Im ashamed about the video quality. I have another dash am in my van which is a Garmin 55. Bought it 5 years ago and the video quality is far superior I DO NOT RECOMMEND BLACKVUE!!!!!!
Oct 13th, 2022

Very happy with Blackvue for replacing my dashcam free of charge. Despite them saying the damage was not covered by warranty, I explained that I had only had the camera for a couple of months, so after I sent it back, they sent me a new one as a gesture of goodwill. Very good customer service there; it's a pity the same can't be said about H******s, where I bought it from.
Jan 25th, 2022

BlackVue is definitely the leading manufacturer of high quality dashcams but the customer service and warranty is no where near acceptable, at least in the UK. I used 2 high end models of the BlackVue dashcams since 5 years ago and the first model I bough worked flawlessly and still is working fine. The second most recent model I bough is a DR750X-2CH (direct from BlackVue UK website) with night vision which started rebooting itself occasionally every 2 hours or so. I contacted the customer service and they suggested turning off the battery save option an using Blackvue MicroSD card which I did but the issue was not resolved. Then after 2 weeks and about 5 phone calls they finally asked me to send the unit to them for troubleshooting which I sent it on my cost. I didn't hear anything from them for a month!!! Finally I called them twice and they said there's nothing wrong with my dash cam and returned it to me with exactly the same fault. Imagine if Samsung decided to make dashcams, I would definitely chose Samsung just because they usually have much better warranty and customer service. In summary the fact that you pay premium price for a BlackVue dashcam it doesn't guarantee that you will not suffer the same customer support as I did.
Oct 23rd, 2021

Amazing service and amazing prices highly recommend able with 1 year guarantee you cant beat that anywhere check out there Ebay page really good bargains
Apr 2nd, 2021