Tuffnells Parcels Express Ltd

May 3rd, 2023

I wouldn't even give them a star. The worst delivery company ever. So disappointed with one of thier couriers. Chaps the door and runs away, twice. So unprofessional. Very very unreliable. I wish i never get a delivery from them again. Tried calling them to ask about my package but will they ever answer the phone.
Mar 31st, 2023

Dreadful. No correct communication through their tracking system which advised item out for delivery - when it was not - I refused delivery - when I did not - item damaged - which I have no knowledge of. Tried to telephone but no one to answer. I am at a complete loss to understand why any supplier would use Tuffnells.
Mar 21st, 2023

Parcel is over a week late. Customer services won't answer a single question re where it is. What a joke. Will never use again, beware if you actually want a parcel to actually arrive at its destination. Still no delivery.
Mar 14th, 2023

This Company have terrible customer service. Their track and trace is useless giving only a 7am to 7pm delivery window. You have to wait all day and your parcel never arrives. When you phone them they say they cannot tell you anything as their contract is with the supplier. Come off it, I paid for the goods and I want them delivered with a reasonable delivery window. I did as they suggested and contacted the supplier and asked them to delist this company.
Jul 24th, 2022