The Broomgate

We really wanted to love The Broomgate, but ended up frustrated and disappointed! The caf/restaurant is extremely popular, and was super busy. The food and drinks were nice, and I really appreciated the extensive gluten free menu. It was cool to see the kitchen staff at work, but it was also roasting and we left stinking of chip fat. The main negative to bring our review from 5 stars to 3 was the slowness of the service. We were a table of two adults who arrived when every other table had finished ordering or was empty. There were about 5 waiting staff. We waited for ages to order drinks, one arrived, and the other arrived 10 minutes later. We ordered food, the fries from the order were missing. We didnt manage to attract attention from the waiting staff so we just ate the food we had. No one asked if the food was okay (it was really nice!). When they took our plates away we asked for another drink and the bill. We didnt receive the drink or the bill! Despite our best efforts to flag down the waiting staff (they congregate in the kitchen area, where they cant see anyone - they should just actually look at the customers and most of their problems would be solved!) we only got our bill when the man next to us told the waitress we were still waiting when she brought his food. It was frustrating bordering on comical. We had one course and were there for an hour and a half. I was so delighted to finally receive the bill that I paid as fast as I could and forgot to read it over. Turns out they charged us for the drink and fries we never got - my mistake, I should have checked and said. This could be a really great place: the gluten free menu was good, the service was friendly when we got it and the food was nice - but the service was comically slow (although they had enough staff) and ruined the meal! The reviewer who said that The Broomgate is trying to run a restaurant out of a cafe set-up hit the nail on the head. Dietary restrictions: There is a dedicated gluten free menu and it was quite extensive, especially for lunchtime options. The staff were good at checking any questions I had.
Apr 26th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 20th, 2023

Food : 1/5 | Service : 1/5 | Atmosphere : 1/5 More
Apr 20th, 2023

Been to shop few times made feel like riff raff cause had tracksuit on obv only cater for certain people didn't kwn werre dress code for eating in cafe or is way I look don't knw made wait outside on food first time only person made to do this then told kitchen to busy serve me basically any excuse to no serve is absolutely shocking service
Apr 19th, 2023

Apr 7th, 2023