Homesure

Aug 31st, 2022

Mar 1st, 2021

Excellent customer service
Feb 20th, 2021

Received a letter to say i was liable to pay cost towards a fence which is on my neighbours ground. The estimate from the companies clearly state who is responsible and my address is not on the estimate but they are trying to say it is on the title deeds. I called my solicitor yesterday morning who got back to me in the afternoon and told me it was absolutely incorrect, There is a communal pathway between the two properties and each property has their own individual boundary. Therefore not liable to help with cost of fencing. However my solicitor also told me that the fencing provided when property was built was wooden fence posts with 3 lines of wire to separate the gardens at the front this separation was between 26 and 28 and then a fence between 30 and 32 as there was no requirement to separate 28 and 30 due to pathway. At the back of the house each property had the same wooden posts with 3 wires strung across. Through time resident decided they wanted more privacy and they have all done this in different manors. IE. Hedges, fence panels and some installing brick walls all paid by the individual owner / resident of own property. This company has decided to take it upon themselves to pester residents which have been in their property for over 50 years to subsides their property owners bank account by telling them they need to pay up. I have already put up fencing in my back garden which has enhanced both my neighbours gardens without asking them to contribute to it. I have also had issues with this company as regards to the maintenance of the back gardens they are supposed to be managing over grown bushes,trees blocking out the light to my garden and damaging my garden hut. Which due to the trees and bushes have caused side of shed to be replaced due to dampness caused by the bushes that had grown wild and the roof had to be felted again due to the trees and leaves. I also have a job every year clearing up all the leaves which fall on my decking and the destruction caused to my decking which needs to be painted every year. I have yet to have an apology from the so called business with regards to this and for them to hide behind a title deed. I think they should check before trying to bully people out of their money.
Mar 13th, 2022

I would like to remain anonymous in this review. I spoke to a boy called Jack who claims to be a 'Property Manager', I must say they must be very inexperienced. I am a landlord with Homesure and I have been for many years... I do not appreciate being spoken to in such a way in which Jack spoke to me. He obviously has no property management experience what so ever. This is the second person that has looked over my properties while Kim (My original property manager with Homesure) has been away. I hope who ever is in charge of this gentleman teaches him some manners. I am considering moving my properties elsewhere if this behaviour continues! I sincerely hope that this is taken seriously as a client of Homesure Properties. I fear how other landlords may be treated in future if this situation isn't handled with urgency.
Nov 13th, 2021