Strawberry Wedding Films

My wife and I got married in July 2021 and regrettably hired James to film our wedding. He was an hour late, missing vital shots of family and wedding party arriving at the venue. My wife arrived only a few minutes after he did causing some stress to myself and the wedding organisers of the venue. He was poorly prepared and filmed the whole ceremony with a handheld camera. We didnt receive our final video until almost a year after. This could have been longer if it wasnt for constant emails and phone calls which mostly were ignored with many excuses. For the biggest event of our lives we expected more from a company which we paid a large sum of money. We were still not satisfied with the final video he sent over which had several shots with the wrong audio (people speaking out of sync). The shots were very shaky because of the use of handheld camera during ceremony. To this day we still havent received our USBs/ DVDs which were in the contract. I would avoid using this company completely and find it astonishing he can still operate with such poor service. I was also asked quite rudely to stop messaging on his phone and only email, even though he originally contacted me on that number. Avoid.
Nov 26th, 2022

Cant believe this guys sleeps at night. Didnt turn up with the team he said he would and didnt deliver a video or acceptable photo. Thousands he took of us and I feel robbed. Ruined our day. 10 months no communication and no products, James it wasnt covid that was the problem it was you!
Sep 7th, 2022

Critical: Professionalism, Responsiveness
Jun 9th, 2021

Critical: Professionalism, Responsiveness
Mar 21st, 2021

Booked this company over a year and a half before the wedding date, paid over the deposit as it was money we had at the time and not heard since, now been over 8 months, with the wedding date moving closer we've had to book another company, costing us more money. Extremely disappointing, genuinely feels like we've been scammed. We will be chasing to get our money back.
Dec 16th, 2020