Oxenward Surgery

I joined here when I moved last year and the help I have had from all is amazing anyone always on hand to help reception the nurses doctors and senior pharmacist best thing as they all work well as a team no matter what wouldn't want to be any where else
Feb 28th, 2023

Not friendly, not helpful, not interested. Wish my place of work could shut for lunch and do Monday to Friday 830-530!
Dec 5th, 2022

Joined the practice recently and attended to see Nurse Maureen for a new patient appointment. Can't fault the service at all. Maureen was thorough, friendly and super efficient. I asked her to organise my usual repeat prescription and when it didn't arrive at the chemist I called the surgery to check. A cheery, friendly receptionist sorted it out for me. So far, I'm very impressed with the service received.
Nov 12th, 2022

I was in the surgery(?) recently to find out what problem lie behind my husbands' prescription not having arrived at the designated pharmacy. The woman(?) on the reception was the most supercilious person I've met for a long time in a surgery. She made it quite clear that you are not allowed to speak unless you are spoken to! This place has only gone down hill more and more with time. Time it was closed ~ the sooner the better! At least get someone decent on reception. Any wonder warnings are needed! This doesn't even rate a poor rating.
Jul 15th, 2022

My mother in law called the practice in August of this year to arrange a phone consultation with the mental health nurse as this is what she asked for, she was then passed on to the community link worker which was not what my mother in law asked for as she had previously dealt with said link worker who was very unhelpful , & decided to cancel her appointment with the link worker as she wasnt what my mother was looking for to confide in. My mother in law then called the practice again to arrange a phone call in September to speak with the mental health nurse who within a couple of weeks decided she would cancel my mother in laws appointment without my mother in laws knowing or permission. She found this out after waiting all day on the arranged appointment day for said phone call & it took for my mother in law to contact the practice & find out from a hopeless receptionist that the mental health nurse had cancelled her phone call. Avoid this practice at all costs they shun you whilst at your lowest & pick & choose whose mentally or physically suffering enough to entertain.
Nov 2nd, 2022