McRoberts Plumbing & Heating Engineers
Hours
Chamber Rating
-
Margaret Girvan
Reliable and quick service.
Apr 12th, 2023 -
Jane
Sep 30th, 2022 -
John Allison
First class service , prompt action and replacement part and fixed in cistern , five star service
Sep 1st, 2022 -
David Bruce
Jun 28th, 2022 -
Alan Ferguson
Called out McRoberts to fix a leak coming from the boiler. Engineer didn't drain the system properly and managed to get water into the main circuit board. No heating for almost a week. To be fair they replaced the circuit board and the leak but couldn't get the boiler working again. Thankfully it was still under manufactures warranty and their approved engineer got it up a running like new again. McRoberts still charged me over 300 for breaking my boiler. Expensive lesson, McRoberts are probably good at the simple jobs ! When I received the bill I contacted McRoberts to discuss it. The receptionist advised me to email the company. Not great customer skills under the circumstances. I would have thought they would at least return the call to discuss. To summarise McRoberts took on a job they clearly weren't capable of doing and perhaps they knew would still be under warranty. Perhaps honesty and transparency was lacking in this case and a full refund should have been given. I'm not sure a service was carried out , why would you service a boiler that isn't working??
May 1st, 2023
Contact Info
- (156) 382-0559
Questions & Answers
Q What is the phone number for McRoberts Plumbing & Heating Engineers?
A The phone number for McRoberts Plumbing & Heating Engineers is: (156) 382-0559.
Q Where is McRoberts Plumbing & Heating Engineers located?
A McRoberts Plumbing & Heating Engineers is located at Unit 1, 26 Campbell St, Kilmarnock, sct KA1 4HL
Q What is the internet address for McRoberts Plumbing & Heating Engineers?
A The website (URL) for McRoberts Plumbing & Heating Engineers is: https://mcrobertsheating.co.uk/?utm_source=google_map&utm_medium=organic
Q What days are McRoberts Plumbing & Heating Engineers open?
A McRoberts Plumbing & Heating Engineers is open:
Tuesday: 12:00 AM - 5:30 PM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:30 PM
Q How is McRoberts Plumbing & Heating Engineers rated?
A McRoberts Plumbing & Heating Engineers has a 4.7 Star Rating from 42 reviewers.
Hours
Ratings and Reviews
McRoberts Plumbing & Heating Engineers
Overall Rating
Overall Rating
( 42 Reviews )Margaret Girvan on Google
Reliable and quick service.
Jane on Google
John Allison on Google
First class service , prompt action and replacement part and fixed in cistern , five star service
David Bruce on Google
Alan Ferguson on Google
Called out McRoberts to fix a leak coming from the boiler. Engineer didn't drain the system properly and managed to get water into the main circuit board. No heating for almost a week. To be fair they replaced the circuit board and the leak but couldn't get the boiler working again. Thankfully it was still under manufactures warranty and their approved engineer got it up a running like new again. McRoberts still charged me over 300 for breaking my boiler. Expensive lesson, McRoberts are probably good at the simple jobs !
When I received the bill I contacted McRoberts to discuss it. The receptionist advised me to email the company. Not great customer skills under the circumstances. I would have thought they would at least return the call to discuss.
To summarise McRoberts took on a job they clearly weren't capable of doing and perhaps they knew would still be under warranty. Perhaps honesty and transparency was lacking in this case and a full refund should have been given. I'm not sure a service was carried out , why would you service a boiler that isn't working??