Carnegie Gas & Heating Services

Services: Heating system installation, Heating system repair, A/C system maintenance, Heating system maintenance Positive: Professionalism, Punctuality, Quality, Responsiveness
Dec 12th, 2020

Woe betide you if you ask whether he does evening or weekend work! Service was recommended by another firm as he was local to me, and to be fair the first visit was done very promptly. However I was left with a boiler which wasn't heating the house well and in the course of a couple of text message exchanges this engineer decided to take the hump and abandon the job, stating that I was expecting them to be available day and night - despite my assurances that this was not the case (How else can you establish operating hours other than by asking?) Anyway he decided not to charge for the service and parts used at the visit, but the attitude was terrible and I was basically told to go and get a service contract and not bother him again. Apparently he'd "had a bad day" the day before, but that's no excuse for directing frustration at the customer. If you don't work out of hours just don't answer, don't call up the customer and try to tell them what they are expecting and being rude. Very glad I did get someone else to look at it though as at least two loose electrical connections were found and a number of other parts were replaced when the next engineer visited. I would not recommend this individual.
Jun 27th, 2018