Stonehouse Lettings - Aberdeenshire

Only ever had dealings with the Kemnay office. Absolute disgrace. Patronising and useless. As a previous landlord and a tenant, I have never experienced such incompetence. Landlords, do not trust they are looking after your property... tenant avoid at all costs if you see this group managing a let...AVOID AT ALL COST!!!!!
Oct 12th, 2022

Five years in Scotland and never had such a pathetic and apalling renting experience. Please for your own sanity and avoid renting a house through them all costs. The biggest joke of a company I've had the displeasure of dealing with for the last 1 year. People working there haven't got an iota of dignity and professionalism. Absolute crooks, have got no basic courtesies or manners on how to talk to tenants. They feel it's okay not to respond to emails or book a viewing or inspection and never show up. If you have the audacity to question their professionalism or dare to demand the money they rightfully owe you, you get shouted at. Their manager in kemnay branch named Lisa is the worst. They should really invest in staff training to teach them some politeness and manners. When it comes to vacating the property, they don't even have a basic courtesy to let tenant know receipt of the keys or about the potential timeline for returning the deposit. They failed to follow the government guidelines for returning the deposit and don't even begin process for weeks. Keep pursuing and you are told the property was left spotless but won't return deposit by giving endless spurious reasons to withhold your money. Then from no where, an outrageous sum for "minor cleaning" was charged and all you get is some random photos claiming dirt in corridor and smudge on a wine glass. In reality the photographs display not a single speck of dust and a wine glass with big reflection of flash light. The claims get even more ridiculous and you will be charged for preexisting damaged tables and crockery. The charges are unsubstantiated and they refuse to provide any before/after photographs. Dishonesty at its best! It's sad to see this agency is working according to its own whims and fancy, without a supervision from any regulating or external monitoring body. Please avoid this agency at all costs and save yourself from longterm grief and misery.
Sep 19th, 2022

Decent enough estate agents
Aug 12th, 2022

I let with Stonehouse Lettings for around 5 years and overall they were a good letting agent to deal with. They had a reasonably good system for reporting maintenance and if anything needed chased up you just had to speak with them and they were receptive. The process for inspection visits was easy and quick and the staff were able to accommodate changes of date to work around when I was available. The staff were always friendly and polite and tried their best to help even in difficult situations. Our boiler gave up during the Christmas period and the team drove out to the property with heaters as the engineer couldn't fix it there and then. The team at Stonehouse were also supportive of you as a tenant as much as they were there for the landlord and would try and encourage improvements to the property, whether the landlord takes that on board is another matter but at least they tried. I wouldn't hesitate to use Stonehouse again if I was in the area.
Jul 24th, 2022

Avoid at all costs. Acted like crooks. Drummed up spurious reasons to withhold money from our deposit charging an outrageous sum for "cleaning" and an administration charge for charging money from the deposit. We left the flat spotless. They also failed to follow government guidelines for returning the deposit taking months to even begin the process. Finally we received all the deposit back as we complained to the safety deposit scheme who asked for evidence which Stonehouse were clearly unable to provide. If you have the audacity to question their professionalism or dare to demand the money they rightfully owe you back, good luck getting landlord review from them! They're absolutely delightful when they're trying to pour you into a property and from that moment they are abysmal. Our property manager was less than useless. We would get in contact via the maintenance website *and* by email about problems, including but not limited to: A broken shower - took 5 visits from 4 different sets of tradesfolk who showed up, looked at it and left saying they need to order a part. When they finally had the right part (it was not a match) they installed it back-to-front. I'm not even sure how that's possible. It only provided 3 temperature settings instead of a sliding scale. They did fix it properly eventually but it was months, not days., A window in the living room that wouldn't close properly - took 3 months to fix and left us freezing during the winter months A leaky boiler - never fixed Giving a key that allowed access to the water valve - took 5 emails and a verbal confrontation upon their visit
Jun 28th, 2022