SimpsInns

Mar 8th, 2022

Apr 18th, 2021

Business trip so staying just the one night. Restaurant is very busy They are all doing a great job in difficult circumstances. I've just had room service and the food was hot and fresh, delivered by masked ladies. Everyone very friendly and professional. I see a lot of attention being paid to ensuring customers and staff are as safe as possible in these challenging times. I've only interacted with the reception and waiting staff but my impressions are of a well-managed and capable team. I would not hesitate to recommend a visit based on my experiences.
Mar 31st, 2021

Simpsinns had an offer or DBB+prosecco which was purchased for my wife as a gift. The website booking process wasn't very clear so I contacted them by phone and the person I was speaking with directed me to what I was to purchase whilst I was on the phone with them. I bought what they advised and I have just tried to book the stay for 22/3/23 to be told I have to pay further money to book this offer. Overall, the booking process was unclear, the 'on phone' advice now turns out to be incorrect and we are being forced to pay more money. Having explained the situation today on the phone I thought there might be some understanding, as it had been a Simpsinns employee who directed me to purchase what they advised me in real time, but no understanding at all, I either pay more, take a lesser deal (that we don't want) or get a refund. Out of principal we are not willing to pay more so we are no longer going to be staying at this place. I wonder how many more people have been forced to pay more when they go to book their stay. Forced upselling isn't a good way to treat customers, especially at the very start of the process. We'll never get to know what this place was like to be able to write a review having had a stay here. Poor show.
Mar 11th, 2023

Mar 23rd, 2021