Vision Express Opticians - Inverness

Arrived for my appointment right on time and was seen straight away; given all the tests, and vision clarity reassurance which concluded amicably. Thank you Amy....
Apr 19th, 2023

Feb 3rd, 2023

Excellent service and willing to explain any issues you may have.
Jan 26th, 2023

Very good service. Helpful staff, everything good.
Jan 18th, 2023

I put my glasses (which were approx 6 months old and were very expensive) in to be repaired as they broke when I picked them up off a table. In fairness to Vision Express they agreed to replace the lenses free of charge. However, after stating that they were being repaired and giving a date for completion I was left hanging with no further update and an Oops something went wrong message on their tracking system. After I contacted the store it turned out that they had broken my frames and I had to wait for them to get another frame. I eventually got them back but had to return to the shop again as they were pulling my hair out from my temples. After approx 6 weeks my glasses broke again and I took them back to be repaired Vision express as usual ask for payment upfront and gave estimate for completion. Again I find myself in the position where tracking advised my glasses would be ready today and then the dreaded Oops something went wrong message appeared again. I had to phone the shop, only to find out again that they have broken the glass this time and here I am waiting again while they sit there with my money already paid to them. They did not even have the decency to contact me to explain what whe there was a delay either time it was all left to me. This is the last time I shall be using them. I am disgusted by the lack of so called service from them.
Dec 23rd, 2022