EE

Waited over 20 minutes to be seen by anyone. all I was doing was picking up my handset. Untrained staff had no idea what they are doing. Store full of people waiting
Feb 7th, 2023

Very helpful and friendly staff
Nov 13th, 2022

I wonder if the other 1 star review was dealing with the person who is now store manager that I spoke to today. His attitude was completely dismissive and condescending towards me. I really don't think I'm going to get my new phone from EE now as a result of this encounter. Conversely the two members of staff I dealt with in previous days were very polite and helpful.
Oct 30th, 2022

If I could give this company a 0 I would so last week I ordered 5 devices which I need for the household. Had the run around for a full three days last week and was being told tomorrow constantly for a email verification after I already accepted the terms and conditions which I have proof of. Waited the full weekend for a email still nothing Monday morning. Call Monday to be told that only two are coming and will be delivered today fair enough but what about the rest? So after THREE phone calls which were 1 hour each 2 of the calls to be told to wait again and the last one is where we got somewhere. To be told they dont know how it happened but put me through back to sales to try order another which I was told I cannot put it through so anyhoo Im sitting with terms and conditions and paperwork that tells me in BLACK AND WHITE that it was accepted and that I signed terms. Where was customer service basically telling me that I cannot get what I ordered. But thats fine opened a complaint was told 24hours theyll get back to me lets see I will be going further with this to a different organisation to put a bigger complaint in about this provider. They are definitely NOT uks number 1 provider. They will also not be getting a brown pence from myself until this IS sorted this was a mistake on the companies behalf which they should be accepting and taking full blame and just taking the proof into consideration that is there in black and white.
Mar 31st, 2023

We have had a fault with our service for 2 months. It's got steadily worse and worse. We had two engineer visits where no one turned up. We've spend hours on the phone to people. No one can figure out what is wrong with it. Its almost impossible to actually speak to someone when you have a fault, you have to go through a bot which takes half an hour. It's takes them upto a week to send someone out. When you do speak to someone they really don't care, like you're a hassle to them. When you work from home your Internet is your livelihood, they could atleast be sympathetic. I'm sure they're great when things are smooth but watch out if you're unlucky enough to have an issue. P.s. EE if you're reading this, my dog has better customer service skills than your entire team. Maybe you should stop bragging about your excellent customer service and assess their training.
Jul 1st, 2022