Spirit Journeys Worldwide

Ordered several speciality cheeses and black after seeing they were a local company. Worst experience ever!!! Order was delayed by courier, food spent 8 days in transit. When I contacted the company they did nothing, lied about where the package was (told me it was in Lybster and out for delivery when actually it was at a processing hub in Dundee hundreds of miles away!!) and ignored my emails. We tried calling, conveniently went to voicemail. I asked for a refund after around a week of waiting as order had not arrived however this was not answered. The food finally arrived 8 days from drop off at parcel locker, box was danaged and opened on one side and when I opened the box I was surprised to see there was no ice pack/cool pack in there. This meant the cheese and black pudding had been unrefridgerated for 8 days and was warm! As this was for a present for an elderly couple there was no way I was going to give them food poisoning. I emailed this company again stating this and that due to the delay (as Interparcel tracking stated it was a two day delivery) that they could claim their money back due to failing to deliver on time and that I wanted to return these items as they were not fit for purpose. Again no response, very ignorant, rude and downright unprofessional. I emailed again asking for a refund and that should I not get a response I would be seeking to raise a dispute with my credit card company to claim my money back (32.00). I have since found out from Interparcel that interestingly they do not accept perishable items and therefore the seller would have known this and lied about the contents of the package they were sending. Therefore, they wouldn't be able to claim for any loss of monies. If you are buying from this company use your credit card because then if you are in a similar situation to me you can claim your money back through your bank. I do not believe this company has any form of food safety training at all and I have relayed my concerns to trading standards and the local council for them to investigate. I have received no apology for the inconvenience or replacement of items or offer of refund. They have completely dismissed me. Customer service is shocking!!
Apr 15th, 2022

For my trip home to the States, I cannot thank you enough for fast results on PCR test from lab Eurofins in less than 24 hours. There are virtually no travel test sites in the Highlands and Islands of Scotland capable of testing and getting results back within 3 days of a flight, and I did not want to rely solely on a rapid test which is less accurate. It took a while to find you, but was so happy I did. Namaste', y'all!
Apr 7th, 2022

Excellent and friendly service from Spirit Journeys, who are one of the few agents in the Highlands capable of quick PCR tests. We were in Scotland to visit family and my parents and I had three separate tests, each of which was sent back within eighteen hours of the samples being taken. The pricing is also excellent (45) compared to the majority of other providers, which charge a lot more for slower results.
Dec 28th, 2021

Excellent Friendly and Efficient Service..will do all my travel arrangements through them.
Nov 24th, 2021

I went with them on Scotland Whisky tour and I had the best time ever. They are very organized and agency that provides the best services in Scotland
Nov 7th, 2021