Biohot Woodfuel Ltd

I have over the last couple of years bought either a ton or half ton of Ruf briquettes which have been of fair quality however about 6 weeks ago I bought a half ton on delivery about 6 packs were water damaged the briquettes had all swollen in size, I contacted Biohot who in response said he would refund the cost of the damaged packs, he did not refund nor send replacement, I phoned numerous occasions the calls were never even answered it appears he has blacklisted my number for me never ever to get through, there communication and fair play is unscrupulous and please don't say you don't know this customer I can post receipts
Sep 12th, 2019

Used this company for a few years great value and service
Oct 31st, 2022

Family have been using this company for a while very happily, however this is my first order. I found them great to deal with from start to finish. Wood delivered promptly with zero hassle and I would strongly recommend.
Oct 23rd, 2022

tried few times online kept wanting card details and doubled the item amount , then it tripled the amount to over 600 pounds, called them to place order guy kept repeating the wrong information, more concerned about payment than actually taking the order which I doubt would even arrive
Mar 22nd, 2021

Not impressed !! Not impressed at all !!
Jan 10th, 2020