Eden Springs - The Water & Coffee Company

As a long-standing customer, I requested a fix/upgrade on my coffee machine - they refused to even discuss this with me as my most recent invoice was not yet paid. All invoices are otherwise up to date just the most recent one wasn't paid. Only interested in the money - not the service
Mar 3rd, 2023

Very good
Dec 20th, 2022

charged 2 x 24 in October for backdated delivery charges, advised an email was sent in May to advise me of this but only signed up in June !! Also when asked to have 4 bottles delivered to get free delivery was told only allowed 3 bottles which incurs delivery charge of 24 !! Confusing information given, taking money from people without warning. Avoid !
Oct 5th, 2022

Bad service.
Oct 1st, 2022

We've been with them for many years. There generally weren't major issues but some smaller ones appeared once in a while (like missed sanitnisation even though they charged for it!). Recent months have however been awfull. One of our sites was constantly getting e-mail that "we didn't ask for water delivery", whereas we didn't do anything like that. We were left without water for the "hot" period. Contacting them was pointless as there was long delay with response and when they finally did respond, it was just "we will contact local depot regarding missed delivery". So, few months without water (still not delivered), so we had to buy normal water bottles at some shops. This is just unacceptable and I will be making enquires in order to switch provider or just buy mineral water instead (which will probably work out roughly the same or even cheaper!).
Aug 27th, 2022