L & H Dental Care

Thank you very much for the amazing service for my tooth extraction! Made the experience really smooth and post surgery instructions very clear! thank you
Jul 13th, 2022

Oct 21st, 2020

Fabulous professional practice! Dr Cooney is a highly qualified and excellent dentist and if you're looking for a hygienist you couldn't beat Elspeth! Highly recommended! If you're looking for a private dentist where you will be well cared for, this is it. They work tirelessly to improve their service and stay up to date with all new innovations.
Jun 2nd, 2018

Reception staff - majority very pleasant and helpful. Claire - avoid at all costs, dismissive and very unhelpful. Appointments- almost impossible to obtain, patients have to wait months and now the best practice is only one consultation with your dentist a year down from 2. Due to an unrelated injury I was unable to travel and as I was unable to obtain appointments suffered tooth pain for 3/4 months only allocated an emergency appoint after advising I would leave. Crack in tooth discovered, advised to take high dose of painkiller not suitable due to health problem. Needless to say remained in constant pain. Forced after 21 years to source a new dentist, short wait for appointment and then root treatment and crown completed at an additional cost to myself. I emailed the practice to cancel all my families appointments and advise we were leaving to be met with I dont know what you mean - Claire! I was advised by reception staff to cancel my DD ( their dates dont match collection dates) however L&H after all this decided to reinstate a DD and collect one further months payment. L&H certainly didnt reimburse the cost of my treatment elsewhere! There is nothing in this review other than disappointing service. A lot of long term staff have either left or retired. Understand new dentists did not graduate because of covid and now the practice has recruited more dentist which should help with appointments. Overall a serious lack of customer care and service blamed on covid.
Jun 11th, 2022

Was a patient here for over 20 years. Due to travelling and my work schedule I had a check up appointment with a different dentist. I wanted to discuss their plans with my own dentist the next time I was in. My dentist had left the next time I had returned for my another check up and the previous dentist had put on my notes to charge me as a private patient without telling me. So on my next check up I was charged 40 for a 5 minute appointment. After I realised what they had done Shirely the receptionist couldn't have cared less and said they would pass my concerns onto the practice manager Sharon who would give me a call to talk about it. 2 weeks went by and I didn't hear anything so I sent the practice a reminder email saying I was waiting on a call from Sharon. Another 2 weeks has passed and still nothing. Not really how a long term customer should be treated so I'll not be returning
Sep 15th, 2019