Lothian Broadband
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2nd Floor Poldrate Granary
Haddington, sct EH41 4DA - (162) 069-8001
Hours
Chamber Rating
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john godley
Effective support non existent. Service unreliable. HAve now been without brodband for 24 hrs. Nobody can tell us anything. Total rubbish service
Jan 5th, 2023 -
Ian Dalling
After some initial glitches the system is up and running well. After sale service has been excellent so far
Dec 12th, 2022 -
Andy Gravett
Sad to say things started reasonably but we have no other choice in our area, their wifi died after 2 days but I use my own equipment which was OK for the first 11 months but in June they upgraded their wifi masts and sites to improve capacity, after the "upgrade" service began to drop every shower reported in June and told they were aware and monitoring and dealing no updates for a few weeks then when the weather took a turn for the worse service off and on 8 times in a day, reported again on same ticket and told they had a plan and would contact me that afternoon, but still waiting for a reply on if issue resolved or a longer term plan as service outages have has degraded beyond usable.
Sep 26th, 2022 -
Rizzatama Nurrokhman
Sep 8th, 2022 -
Simon WOODCOCK
I would like to post a balanced review because when LB is working it is the most clever, innovative, transformational service (apart from Sky) that I have experienced. However when it isn't and sadly much too often it is dreadful, technical don't return calls and my complaints not handled / replied to Sadly it appears to be effected by weather and given I live in Scotland this appears to be a deal breaker I love the business but it needs to be more reliable and consistently available. If it was as efficient as the monthly direct debit then it would be amazing
May 15th, 2022
Contact Info
- (162) 069-8001
Questions & Answers
Q What is the phone number for Lothian Broadband?
A The phone number for Lothian Broadband is: (162) 069-8001.
Q Where is Lothian Broadband located?
A Lothian Broadband is located at 2nd Floor Poldrate Granary, Haddington, sct EH41 4DA
Q What is the internet address for Lothian Broadband?
A The website (URL) for Lothian Broadband is: https://lothianbroadband.com/
Q What days are Lothian Broadband open?
A Lothian Broadband is open:
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 9:00 AM
Q How is Lothian Broadband rated?
A Lothian Broadband has a 3.3 Star Rating from 9 reviewers.
Hours
Ratings and Reviews
Lothian Broadband
Overall Rating
Overall Rating
( 9 Reviews )john godley on Google
Effective support non existent. Service unreliable. HAve now been without brodband for 24 hrs. Nobody can tell us anything. Total rubbish service
Ian Dalling on Google
After some initial glitches the system is up and running well. After sale service has been excellent so far
Andy Gravett on Google
Sad to say things started reasonably but we have no other choice in our area, their wifi died after 2 days but I use my own equipment which was OK for the first 11 months but in June they upgraded their wifi masts and sites to improve capacity, after the "upgrade" service began to drop every shower reported in June and told they were aware and monitoring and dealing no updates for a few weeks then when the weather took a turn for the worse service off and on 8 times in a day, reported again on same ticket and told they had a plan and would contact me that afternoon, but still waiting for a reply on if issue resolved or a longer term plan as service outages have has degraded beyond usable.
Rizzatama Nurrokhman on Google
Simon WOODCOCK on Google
I would like to post a balanced review because when LB is working it is the most clever, innovative, transformational service (apart from Sky) that I have experienced.
However when it isn't and sadly much too often it is dreadful, technical don't return calls and my complaints not handled / replied to
Sadly it appears to be effected by weather and given I live in Scotland this appears to be a deal breaker
I love the business but it needs to be more reliable and consistently available. If it was as efficient as the monthly direct debit then it would be amazing