Tustain Motors

In September 2022 we had a problem with the electrical system of our Opel Vivaro. So we went to the Opel listed service provider "Tustain Motors" to have the generator shortly checked. As it looked, the generator did not deliver enough power so that a control light came on. The arrogant and very unfriendly lady at the reception of the garage wanted to turn us away directly with the reference to the fact that there would be free appointments only in October again. But if you are just passing through and have to catch the ferry home in a few hours, this is not very helpful. After a longer discussion with the request to measure only shortly the voltage at the battery she spoke with a man in the next room but they did not have 5 minutes to take a quick look at the problem. We were told to try somewhere else and we were not helped! I have been to the UK many times and to Scotland but I have never experienced such unfriendliness and arrogance. We were in an emergency situation and they didn't have 5 minutes to look at the problem. Ultimately, they were able to help us in another garage and the error could be diagnosed in less than 5 minutes and we still reached the ferry in time. If this store also behaves with the local customers so it surprises me very much that they are not yet bankrupt!
Sep 17th, 2022

Excellent, as always
Nov 19th, 2022

We had a nice bungalow which to be honest when walking up to front door looked. Asif it needed painted but we were pleasantly surprised it was really nice inside
Nov 3rd, 2022

Made enquiry about a car and was responded to very quickly by Grant. Test drove the car today and purchased the car from Mark. Awesome service and quick, hassle free transaction
Nov 1st, 2022

After using this garage for a number of years, I will never use or recommend them again. I have a large wheelchair vehicle, and being local, its always been handy to use. However I kept saying to them for over 2 years my vehicle didnt sound right, they would look at it, say it was fixed or it was fine and Id get it back. This went on until a few months ago when my dashboard light up with warning signs. I managed to get home and called them. The manager came down to pick up my WAV, so not only seeing all the warning signs, would have heard what I can only describe as, sounding like the engine was going to explode. 18 faults showed up, no mention of the noise, and told us we were okay to drive it. Yes, it was okay to drive. My husband questioned this and the manager was not happy. Not only was he not happy but he refused to return calls and chose to just ignore me. After contacting Motability to see what they would say, I was told to contact RAC. To cut a long story short, I was told under no circumstances should I drive my vehicle, it was extremely dangerous, as the wheel baring was away and that is what the sound was. That amongst other issues, including brakes, that Haddington had supposedly fitted only a few months prior. Angry is an understatement at the way I have been treated by this garage. The only recommendation I would give, is to avoid at all costs. And yes I will be taking this matter further.
Oct 8th, 2022