PSR Experience (East Fortune / Edinburgh)

This event was totally overbooked. Total greed over customer service. The waiting times are completely ridiculous. Save your money, this is terrible value. Loads of people standing about in the freezing cold waiting on "Super" cars. This is Blair's Dad, he is far too polite complain.
Mar 16th, 2023

Booked by my husband for a laugh at my expense. Well it was fabulous! My instructor Dave P was so patient with me as his slowest driver yet, he put me at ease and made it a great experience will definitely book another experience.
Mar 8th, 2023

Kev and gray Lamborghini made my day!!! Great experience and great fun.
Oct 18th, 2022

Never again. I booked this for me, my partner and my dad. Me and my dad only wanted to be passengers - myself in the Nissan GTR & my dad in the Lamborghini Huracan. My partner was a driver of the Dodge Challenger. We arrived at 11am and were finally checked in at 12. After that there was a driving briefing which I felt I didnt need as I wasnt a driver. A very rude man that was holding the briefing then singled me out by shouting my name infront of a large group of people and said I had to attend. Turns out I didnt as my dad didnt need to attend the briefing. My partner managed to drive his Dodge quickly, roundabout 12:15. I on the other hand, waited until 1:45pm just to be a passenger. You stand there in the cold watching person after person go ahead of you and if you ask you are met with Im trying to organise people, if you keep asking it takes longer. Just rude when youve travelled and PAID a lot of money for this experience. Overall, the experience in the GTR and the instructor were amazing. The instructor could not have been any nicer. There were many people complaining about the wait times and my dad never even got his experience as it got to 2pm and we were told the lambo had over 20 people waiting. They definitely prioritised drivers over passenger experience. 90 wasted and my dad just had to watch others in the lambo before we gave up. Dont waste your time with this experience and go elsewhere.
Mar 11th, 2023

We booked in June but had to wait until October. It was the Double Supercar Blast for my dad. We arrived at 2pm after a 2-hour drive since it was advised to arrive earlier than your booked time to get ready for the drivers briefing and get check in. On check in we were told that the Porsche that my dad had chosen to drive had been crashed earlier in the day so he would now have to pick another car, he chose the Nissan GTR. Leaving the check in desk we were told the drivers briefing would be at 2:30pm but it didn't happen until 2:50pm. During the briefing they had a scaremongering pitch that you're liable for the first 5,000 of repairs if you damage the car so recommend you pay 25 for a damage waiver. During the briefing they mentioned their computer system uses algorithms to ensure customers wait an equal amount of time. Drivers were then given out lanyards at the end of the briefing. My dad had to stand and wait until 4pm before he got to drive his first car which was the Lamborghini. In the same time people who had arrived and were briefed at 3:30pm had already gotten to drive before him. My dad finished up with the Lamborghini at 4:10pm which was 3 laps. We expected it wouldn't be as long a wait for the next car as the place was getting less busy. In waiting for the next car, we noticed multiple people who had arrived at the same time or later than us get to drive 3 and 4 different cars including the same ones my dad had chosen to drive. It was now approaching 5pm and 3 hours since we arrived so I went over to ask when my dad could expect to drive the Nissan GTR and the man and women at the desk said he would be on next. We watched the car pull in and them shout someone else's name to go into the car which angered us as they had just lied to my face. At 5:05pm we heard the women at the desk state to another customer who was returning the next day that all the cars have to be off the track at 5pm but there was still 10+ people who were booked in to drive the Ferrari and multiple people including my dad to drive the Nissan GTR. The staff had to announce that the waitlist was so big for the Ferrari that some would have to change into the Audi R8 and at least 6 people had to do this. They offered no such thing for my dad who was still waiting. During this time, we witnessed the instructor who was in the McLaren that day come over and ask if there was anyone else booked in for that car and was told not at the moment. He then went over to his friend who was stood beside us without a lanyard and asked if he wanted a go in the McLaren with him and they went onto the circuit. At around 5:20pm my dad said he had waited long enough so went over to the desk again to tell them to take his lanyard and he was going to leave. They promised him he would get to drive the Nissan GTR next so he decided to wait for the car to finish the laps it was doing. When the car drove in, they shouted another person's name to drive the car which upset the both of us and two members of staff heard us complaining and came over. They tried to defend the wait time by saying the website states you can expect to wait 2-4 hours but that includes familiarisation laps and passenger rides to get up to speed and learn the track which my dad didn't have booked. The male staff member stated that they were sorry but they had 'oversubscribed' the Nissan GTR and the Ferrari because of the Porsche crash earlier in the day. I told them that their algorithms shouldn't allow this and that they had cars such as the Mustang GT and the Dodge that had been sitting empty which customers who were waiting could have been asked to drive to cut wait times down. They then offered the McLaren to apologise but someone had just jumped into it. At the same time the Nissan GTR pulled in and the male staff member said 'Look, there's the GTR ready I'll get you in it now' My dad agreed to get in at 5:30pm and as he walked over they put someone else in the car so he'd have to wait for them to finish. We just walked away at this point back to the car park. Avoid at all costs!
Oct 23rd, 2022