VELUX Company Ltd

My other half wanted advice on installing a blind. Ross at Head Office was superbly helpful. Couldn't fault their customer service.
Mar 18th, 2023

Use Parcelforce (Parcelfarce) for delivery who it would seem are unable to deliver our order 20 days plus after they supposedly 'tried' to deliver it. Spoken to Velux UK 5 times subsequently to try and resolve but they have to call a courier in Denmark first and then all you get is incorrect updates about what and when something might happen. Crazy how businesses in this day and age think this is an acceptable experience especially when Velux try to position themselves as a premium / scandi cool product.
Nov 5th, 2022

Velux is a great experience when it comes to their show room for their Leading brand of roof windows.
Aug 17th, 2022

First class supplier. Very professional
Aug 6th, 2022

Terrible quality and design backed by poor customer service. My velux blind has failed due to poor selection of materials which has meant the strings have worn through the plastic fittings and now the blind doesnt work. No option for a replacement as it happened after the three year guarantee period. Despite what velux advertising says these blinds are definitely NOT MADE TO LAST.
Jul 23rd, 2022