Boots Opticians

My experience of the team at Boots Opticians has been a very different one from some of these reviews. Can't praise the team enough. On time (however it all depends on the previous customers), attentive, considerate and knowledgeable, I wouldn't go or take my family anywhere else, we can't be the only customers!
Nov 12th, 2022

I am writing this on behalf of my step mother, The service was nothing short of Appalling, she stood waiting to be served for ages, with no staff member interested in approaching her even although her appointment was booked for a eye test , the staff were uninterested in doing there job, the pre tests were shambolic and she was not offered a seat until asking as stood awkwardly trying to balance whilst the staff sat seated, she did not adjust table or machinery to until She asked. Clearly these staff are not trained correctly and their attitude leaves a lot to be desired Glenrothes Boots opticians really need to look at staff training and customer service. My step mother came out upset and distressed by the whole experience, this is totally unacceptable and the staffs attitude needs to be addressed as a matter of urgency in this Glenrothes store.
Aug 7th, 2022

3rd time I've had to take my glasses back, saw a different optician each time. They booked me appointments and when I arrived, there was no appointment. Keep you waiting outside for 20mins after your appointment time while they wander around the shop. Not using them again.
Sep 2nd, 2020

Well if you want contact lenses dont bother! Had an Eye test for contact lenses three weeks Ago and still not revived any. Constantly having to call boots opticians and getting nowhere! Save yourself a lot of time and hassle and go somewhere else!
Dec 12th, 2019

Staff most helpful but don't like standing in queues at pharmacy bit when druggies get served before you for there methadone
Jan 13th, 2019