Patons Accident Repair Centre

Apr 9th, 2023

AVOID ! TOTAL SHAMBLES OF A COMPANY ! My car was uplifted by them to have the damaged rear bumper replaced, after a week or so, got the car back after several phone calls chasing an ETA When inspecting their work from the underside, I noticed the new bumper had a crack, and the 2 top fixings had been over tightened and had burst. I called and spoke to the bodyshop manager and sent pics to back this up, my car was then uplifted again and returned to them to get the rear bumper replaced yet again. After many more calls, my car was returned, [driven,.. not by transporter] and the repair this time was ok,.. however, next day, I noticed 1 of the plastic wheel stud covers was missing,.. so I called them and spoke to her again, only to be told, it was not there fault, as they never had the wheels off ??.. she then reluctantly advised they would order replacement and post on to me,. never happened ! I then received an email from her, containing a 100 parking fine for the courtesy car which was returned 3 days prior to the parking offence,.. again, no apology or explanation Then a couple of days later, I washed my car, only to find 3 of my alloys had been damaged due to the way they had secured my car to the transporter with ratchet straps,.. long story short,. they denied all knowledge, saying I had signed a document which acknowledged 3 of the alloys were damaged at point of collection,.. this damage I signed for was stone chips only,. not the damage I was disputing An official complaint was raised with my insurance company, [One Call .. again avoid them also, but thats another story! ] this has been going on for months, and finally my complaint was refused, due to me signing this document, [by the way, the doc was not fully completed by Patons driver at point of collection] had it been correctly filled in, it would have backed up it was only stone chips Anyway,.. I will certainly not be using them again ! Lets see what response this brings
Apr 3rd, 2023

Apr 2nd, 2023

Mar 2nd, 2023

Don't answer the phone and when they do you never get anywhere. Constantly told to call back?? I've given up and will use hardie/ingles on South st. Spoke with them once and my car has now been estimated and booked in without having to take loads of pictures and lots of phone calls.
Feb 13th, 2023