FirstPort
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3rd Floor, Troon House 199 St Vincent Street
Glasgow, sct G2 5QD - (333) 321-4077
Hours
Chamber Rating
-
Stuart G
Apr 28th, 2023 -
Martin L
Feb 6th, 2023 -
Aaron Windsor
Nov 29th, 2022 -
keith. gibb
Mar 6th, 2022 -
Linda Butler
Apr 20th, 2023
Contact Info
- (333) 321-4077
Questions & Answers
Q What is the phone number for FirstPort?
A The phone number for FirstPort is: (333) 321-4077.
Q Where is FirstPort located?
A FirstPort is located at 3rd Floor, Troon House 199 St Vincent Street, Glasgow, sct G2 5QD
Q What is the internet address for FirstPort?
A The website (URL) for FirstPort is: https://www.firstport.co.uk/
Q What days are FirstPort open?
A FirstPort is open:
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Q How is FirstPort rated?
A FirstPort has a 1.8 Star Rating from 13 reviewers.
Hours
Ratings and Reviews
FirstPort
Overall Rating
Overall Rating
( 13 Reviews )
Stuart G on Google
Martin L on Google
Aaron Windsor on Google
keith. gibb on Google
Linda Butler on Google
Leaving a vulnerable person held to ransom to give authorisation to an a potential unknown cost when they have sewage coming up through their toilet for 2 weeks. Once under duress agreed, they book the plumber 5 minutes before they close leaving it another 24 hours or if they can get an on call plumber 3 time the potential cost. Vulnerable person ended up breaking down and became unwell due to the turmoil and stress.
I feel this very poor customer service with no vulnerable person policy to speak off is shocking and I feel this may go right up to director level. One of the case workers was on chat and a director won't deal with it just said escalate it up the chain of command.
Totally disgusted by this shocking company whose websites values are laughable:-
Trust (Were open and honest we keep the promises we make.) - wrong on all levels
Respect (We seek an inclusive environment which promotes empathy and care for each other.) - again no sympathy and heartless especially to vulnerable person.
Integrity (We have strong moral principles. We do as we say.) - They don't and I would say more like bullying a vulnerable person.
Innovation (We welcome change as a way to nurture a growth mindset.)
Delivery (We work together to deliver the most effective solution in a timely manner.) - Hmmm 2 weeks and escalated for the last 24 hours and still no resolve doesn't seem timely to me.
