Sweaty Betty

I usually have had a good experience in store with the Sweaty Betty team however I went into store with no more than two month old leggings which had only been worn a handful of times, however were very noticeably flawed. I have a few other colours in the exact pair and have never had an issue before now, I took them into the store only looking for a replacement I never wanted my money back although when I was in store one of the two team members was just rude and unhelpful they said they weren't faulty and I wasn't able for a refund (again which I never wanted, just a replacement pair) I was then asked to leave my leggings in over the weekend until the manager was back on shift the next working day, this happened on Sunday and I had heard nothing back until I phoned up myself on the Wednesday, to then it was the same girl from Sunday who answered my call who was impolite and just ignorant I found she would go silent at certain points during the telephone conversation... the colleague then proceeded to say that management have agreed not to refund my leggings and I've just to cut the visible loose threads and to collect them in store whenever I like. I then took this further being unsatisfied with my experience in store and also the fact the leggings were 90 and I've been told to just 'cut' them. Its a high end athleisure shop I certainly won't be taking scissors to them although the store took the liberty to do it for me, which as you can imagine I was unpleased about considering I never done it myself in the first place due to the fact there should not be any loose threads on the leggings. Online customer service were very helpful and have had visual representation of the leggings which was confirmed they were in fact very much flawed and have apologised on behalf of the Glasgow store along with sending out a replacement pair. Luckily the kindness and patientness of the two customer service advisors kept me a happy regular customer of Sweaty Betty although I can't say the same for the Glasgow store. I won't be back at my own leisure that's for certain, looks like the closest shop in Glasgow is Lululemon for me, seems they will be seeing me a lot more often now.
Apr 1st, 2023

Great
Dec 17th, 2021

Went in here to buy my mum a Christmas present and the staff were great. Cara went above and beyond to find the perfect thing. I also bought a yoga mat here before and it's the best one I've ever used. Happy Christmas guys, thanks a lot!
Dec 6th, 2021

Enthusiastic staff who obviously love the brand themselves.
Nov 11th, 2021

Staff are so helpful and clothes are great
Oct 31st, 2021