Towergate Insurance

Tried to renew our insurance in early October but constantly told their computer system was down and they couldn't take payment, but they said we were still covered (really - nothing in writing to say this). Lots of rumours they have gone bust, and their website is now unavailable. I left them a 1-star review on Trust Pilot and Towergate denied I had ever had a policy with them. AVOID!
Nov 17th, 2020

Terrible service
Jun 4th, 2020

Only getting a 1 star because there isn't a minus rating. Was told 2 weeks ago (Monday 17th June )to go ahead with repairs to our ceiling after a burst pipe and that settlement would be in my bank 3-5 working days. Called back Monday ( 24th June as payment wasn't in bank, told original assistant had not actioned the payment so would need to wait another 3-5 working days. Called back again today ( Monday 01st July ) as money still not in bank. Now being told that there is a problem with their accounts system and they can't pay anyone, furthermore they don't know when they will be able to pay anyone. I now have a very irate builder who is looking to be paid for work he did 10 days ago. This company need to get their act together and I will be getting in touch with the ombudsmen as I don't see why I should be left in this position due to Towergate's incompetence. Not happy and would strongly advise everyone not to use this company Alex. Caldwell , Bellsbank ( East Ayrshire )
Jan 4th, 2020