Southside Housing Association Ltd

Do not consider hiring this factor to manage your building. They do not carry out repairs. I have reported several times leaking gutters coming up on 2 years and still no repair. The cleaning company they use are equally incompetent. They will hound you to pay the management fee even though when you ask them to provide evidence of site visits then want a fee to disclose this! The staff are also rude. Not even deserving of 1 star. Do not trust this mob with your building or part with your hard earned cash!
Feb 26th, 2023

Firstly, please ignore the average rating of 3.3 stars. That is because some reviewers have entered in error. Any meaningful review is 1 star. Our absolutely shambolic journey with Southside Housing Association (SHA) began in December 2021. We had a leak into our bedroom - a ground floor flat. This was brought to the attention of SHA immediately, 27/12/21. They promised that someone would come out. Fast-forward to February 2022, and following numerous phone-calls and several (unreplied) emails, they sent out a maintenance officer to survey the damage. They mistakenly sent a second maintenance officer approximately 30 minutes after the previous staff member attended. This poor communication was to remain a theme of SHA's service. There then remained zero reparative action or communication over the summer, despite more phone calls to SHA. On many phone calls, the staff member to whom I was speaking to confessed that there seemed to be little record of the matter being raised, or of the visits by the repair officers. Again, lack of decent record keeping remained a theme. Fortunately, during the summer, we enjoyed reduced water ingress, as rainfall was obviously less. However by winter 2022, the water ingress returned. And it worsened significantly. Again, multiple phone calls to repairs coordinators but unfortunately no actual reparative action took place. Then, over the Christmas holidays, we experienced ongoing, worsening water ingress to our bedroom. This time, water marks began to appear on our ceiling, and spread over 72 hours. Eventually, our ceiling burst, causing a torrent of water from our ceiling onto our carpet. This resulted in a metre long crack through our ceiling, destruction of our carpet and window blinds. You're probably asking, why didn't you seek repairs when this was happening? Oh, we did. SHA were closed for 2 weeks over the Christmas holidays, with zero emergency cover. So we were directed to City Building (CB), whom SHA use as their go-to builders. Daily phone calls (multiple) and we were told that there was "nothing they could do" as the water ingress worsened. However, once the ceiling cracked they were able to send out someone (who was admittedly very helpful). During this time we submitted a formal complaint, laid out very simply with numbered bullet points of answers which we were looking for. The water ingress to our bedroom had been raised 12 months ago. It had not been adequately resolved. There was significant damage (> 7000) to our bedroom. This was on the 28th December 2022 that we raised the complaint. Once SHA returned from their Christmas holidays (5th January 2023) we chased up our complaint and were assured that we would receive a response by 1st February, in-keeping with their policy of 20 working days. This, again, required multiple phone calls and emails, to get an acknowledgement of our complaint. On the 1st February we were looking forward to getting our response - but were told that the complaints co-ordinator (who themself set the 1st Feb deadline) was on annual leave! And amazingly they then called to notify us that they required an extension by two weeks - and would provide an update each Friday. Furthermore a depute director stated that they would be "personally involved" in ensuring satisfactory resolution to this complaint. Today is Friday 17/2/23. The second self-imposed deadline is today. Amazingly, the complaints co-ordinator (who set the deadline) is on annual leave again! The issue is simple: SHA were notified of water ingress to our property in December 2021 with multiple further reminders throughout 2022. Clearly this was going to worsen without adequate resolution. Damage to property was foreseeable and preventable. Moreover, by not taking the necessary action in a timely manner, the potential for greater damage to properties was increased. We are massively inconvenienced by the inaction of SHA. There is a significant financial loss (when we did everything we could) and our bedroom has been unliveable since our ceiling cracked in December.
Feb 6th, 2023

Fantastic lots off help I am want to come home to Scotland from England
Jan 16th, 2023

Jan 1st, 2023

Nov 5th, 2022