Dr R Orr - Meadowpark Street Surgery

Good for appointments and staff very helpful and doctors are very nice
Mar 17th, 2023

Continually telephoning daily for a repeat prescription. Unable to connect despite following the advice. Why have the telephone at all if it is unable to connect with the service you require.
Nov 19th, 2022

I've had great experiences at this surgery. The nurse Lisa was brilliant and I left feeling very reassured. The receptionists are also lovely, polite and helpful.
Nov 17th, 2021

Why can you not do timed telephone appointments? I work long days and can't sit waiting by a phone all day.
Mar 9th, 2021

Visited the surgery, went to the wrong building in the first instance where I was greeted with a friendly lady who kindly showed me to the surgery around the corner. I entered the surgery greeted the receptionist in a warm friendly manner and asked if I could register with the surgery, I realised I had forgotten to print a bank statement with my new address and also mentioned this. The response was cold, harsh and far from what I would expect from a care/health environment. I only asked to register and make an appointment at no time did I demand or say that I needed the appointment urgently and was met with a disclosure of a massive backlog they have registrations, an appointment wouldn't be available for two weeks after the registration. She was giving problems right away and being defensive when I had not even put any timelines or deadlines on this appointment. She then said I had a dr already (which I do in East Kilbride) but have recently moved, her response 'you can call them'. I explained that they are in East Kilbride. 'well it's telephone consultations anyway'. So with that I kindly asked for my form back. She clearly had way too much work to do and a backlog of registrations I did not want to add to her burden. Came home made an appointment with a GP through Glasgow Medical Rooms which might cost me some money but at least I don't need to deal with rude receptionists who feel they are doing some sort of favour when in fact I pay NI I often pay elsewhere for other treatments to avoid the NHS anyway so I'm not exactly a burden on this service. I understand the pressure but when someone greets you in a pleasant manner the decent way to behave is to respond in the same. I left the surgery in tears after asking for the form back. I just hope whatever misery that women is going through in her life she will realise that others may be going through some difficult times too and a friendly smile and help with a registration could go a long way.
Jan 24th, 2022