mydentist, Paisley Road West, Glasgow

I've never been treated so poorly or without compassion in my life as at this surgery. I was diagnosed with a chronic illness that has turned my life upside down and I'm so ill so often that I was struggling to make my appointments. I missed a second appointment (because I fell asleep for 14 hours and woke up ten minutes late for my appointment (which was supposed to be at 2.50 pm). I called them to apologize immediately and let them know what had happened. I was told I couldn't reschedule without paying a 30 fine (which I did). Today I made a huge effort to make sure I arrived on time and yet somehow the appointment time in my phone calendar was slightly off so I arrived 'on time' but was actually twenty minutes late. I feel like this illness is ruining my life with its brain fog and chronic fatigue, the symptoms can come and go without warning so it's hard to know in advance if I'll ever be able to make an appointment. I even said as much off-handedly (that my illness was ruining my life) as I apologised for the mix-up. Ten years I've been a client here and never had a problem until now, until this illness. In response I was told that if I am late for or miss the next appointment I will be fined again with an even bigger fine than last time for, and I quote, "wasting the dentist's time". Thank you for that, Ms. Receptionist. Apparently that's what being a long-time paying customer gets you. I have never been made to feel like such a useless and unwanted human being as I did in that moment. I also always have to walk in every time and stand at the tall reception desk because they have no wheelchair access and no seat by the reception desk (and if you did sit you wouldn't be able to see each other). Overall they clearly don't have any compassion for their sick or disabled customers. Find somewhere with a heart, if you can.
Dec 13th, 2021

New dentist and reception staff are a welcome change
Nov 11th, 2021

Aug 27th, 2021

Really poor service. The reception is the worst. Girls working there should never work with clients. Definitely do not recommend, because you will not be satisfied with service and atmosphere.
Mar 23rd, 2021

Have attended this dentist for many years and have had different dentists who were all excellent. Hui Xu is a fabulous dentist and is kind and caring the best dentist ever.
Sep 20th, 2020