Dress 2 Party Glasgow

Visited here with my daughter a few weeks back. Awful experience for her. Getting her to try on dresses too small and in colours that washed her out make her feel awful so much so she couldnt wait to get out. Felt like the staff were more interested in showing off the dresses they stock rather than thinking of their target market of young girls and the negative impact their approach can have. Definitely wouldnt recommend. We left and went to another shop, totally different experience
Apr 24th, 2023

My daughter purchased a Prom dress from this shop on the 4th of April, the dress was not available instore in her size and they ordered one from another shop in Liverpool. However after leaving she started to have doubts due to the fit and alterations suggested not fitting the style of dress. The next day she emailed to cancel the order and ask for a refund as she had changed her mind. Bearing in mind we had checked the terms and conditions on their website prior, we were suprised to hear back from Vanessa - the apparent owner to state that there was different terms and conditions for the shops and that only a store credit would be given. Firstly, we were told that the lady in the store in Glasgow at the time was the owner, however, a search on companies house shows that the owner is indeed Vanessa who has 14 different companies setup - many under the Dress 2 Party name. It seems that this company owner and her staff are a dab hand at misrepresenting themselves. My daughter refused the store credit offered as there wasn't any other dress that she liked in store/online and politely requested a full refund. The owner stated that they are under no legal obligation to offer a refund when purchased in store. Where this is accurate when relating to a product that you see prior to purchase and leave the store with that product, this did not happen with my daughters order. My daughter did not get to see her actual dress and therefore the sale qualifies for "distance selling" regulations which the law stipulates a refund is applicable and the customer can cancel without reason within 14 days of any sale and a full refund is applicable. However, despite the Dress 2 Party website clearly stating refunds are provided they have refused to refund her. This is gross misrepresntation of the contract that my daughter believed she was entering into, both her and I read the terms and conditions prior to purchase as 645 is a considerable amount to pay for her as she saved up from her after school job. At no time prior to paying for the order was she informed by the sales woman (who was claiming to be the owner) that there were different terms and conditions governing the sale to those on the their website. Nor was she told that only store credits would be provided and not refunds. When she was given her receipt it as carefully folded to hide this information and slid inside an alterations leaflet, it was not until the owner stated that it was on the receipt that we opened up the strategically folded receipt that we saw for the first time the refund policy they are now insisting applies. However, it is not lawful to incorporate terms after the completion of the order as this is not when the contract was agreed but merely a receipt. "In Chapelton v Barry Urban District Council [1940] the claimant hired a deckchair from Barry Urban District Council to use on a beach in Cold Knap (a district in South Wales). The claimant took two receipts from the beach attendant, on the back of which were the words the council will not be liable for any accident or damage arising from the hire of the chair. The chair was defective and broke, injuring the claimant. He sued the council, who relied on the clause on the receipts to protect them from liability. The Court of Appeal held that the clause could not protect the council, as the receipt was not a document that one would expect to contain contractual terms." Further to all of this on searching companies house the Liverpool company (all cities seem to have their own company registered) was in fact dissolved on the 4th of January 2022. The owner verified via email that the order was placed with the liverpool shop. This therefore means that firstly, the stock was ordered from one company to another meaning it is governed by "distance selling" regulations and should be refundable. And that it appears they are using dissolved companies to trade. Also, the price in store was greater than that online, not buy much but 100 customers would equal another dress almost. Very poor.
Apr 15th, 2023

Had an appointment on Saturday with my daughter for her prom dress. Disgusted with the very poor service and attitude of staff. My daughter was nearly in tears as made to feel Big when she is a dress size 10. Avoid this place like the plague. Went to another prom dress shop and the level of service was amazing. Don't waste your money booking an appointment for this place only to be treated poorly and insulted.
Feb 25th, 2023

Fantastic selection and first rate service. Found the best dress from this amazing shop.
Feb 6th, 2023

Both my daughter and I are just out of this shop and had a bad feeling as soon as we walked in. Unfortunately my daughter left nearly in tears as the consultant she had didn't talk to her much, she made her feel so uncomfortable that whilst trying on one of the dresses my daughter didn't even have a proper look in the mirror she came out muttering "I want to leave this shop" this is not the experience she should have had going dress shopping. The consultant didn't offer her anything for her size and instead just left the zip down on the dress which is NOT OK!! Every young person deserves to be treated with dignity and respect and my daughter was not treated like this at this shop. I will not be recommending this shop to anyone instead I'll be warning them off this shop!!
Mar 31st, 2023